Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : As per Accenture Standard Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and analyze system performance, ensuring that all applications run smoothly and efficiently. You will engage in problem-solving activities, utilizing your expertise to enhance system functionality and user experience, while also documenting your findings and solutions for future reference. Your role will be pivotal in maintaining the integrity and reliability of business operations, making you an essential part of the team dedicated to delivering high-quality support services. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS. - Good To Have Skills: Experience with system performance monitoring tools. - Strong understanding of application support processes and methodologies. - Familiarity with incident management and problem resolution techniques. - Experience in scripting and automation to streamline support tasks. Additional Information: - The candidate should have minimum 7.5 years of experience in IBM z/OS. - This position is based at our Hyderabad office. - As per Accenture Standard is required. Show more Show less