Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Accenture
>
Application Support Engineer

Application Support Engineer

Accenture

1 - 4 years

3 - 7 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

change management analytics quality management ux servicenow business systems service management endpoint management user experience tool monitoring tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Quality Management
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time education
Roles

Understand the Client's technical landscape for endpoint management Service Management Expertise in:

Familiar with ITIL v3/V4 – practical know how

Stakeholder management

SLA management

Service Management governance

Strong analytical and problem solving skills

Ability to perform changes & hold independent conversations with the Client oEstablish CLIENT personas and engage in workforce analysis to enable feature prioritization, pilot scoping, adoption and change management planning

Establish and follow CLIENT's XLAs / KPIs needed to measure progress and success within user experience

Have periodic & adhoc review meetings

Utilize data and reporting available from the CLIENT digital workplace analytics, surveys, feedback and persona insights

Establish and maintain CLIENT user experience development backlog and prioritize improvement opportunities to its roadmap, also keeping an eye on e.g. MSFT roadmap and incorporate relevant topics into roadmap

Communicate CLIENT UX roadmap, release planning and timelines to CLIENT organization regularly to ensure transparencyExperience Management skills:

Stakeholder management:To be an interface with the client for employee experience topics across multiple teams.

Analytical mindset:To identify improvement opportunities which could help improve user experience, Identify areas with low score and conduct analysis using both qualitative and quantitative data

Ability to work with poorly defined problem statements or approaches

Team engagement:Work with various product/ Client IT teams to facilitate overall uptick / gradual improvement in user experience

Understand User Profiles, User journeys, dependencies in the Client environment, associated management tools & teams Be the face of the Delivery team for any key issues / problem / changesTools Experience:

Working experience and knowledge on:oITSM tools like ServiceNow, Remedy, etc.oEnd user monitoring tools like Aternity, Nexthink, etc.oCustomer Satisfaction Survey toolsoData Analysis tools such as Power BI/ SplunkoUXI Tooling

Interface with UXI Tool developers for keeping it real & enhance as required.Interface with Client's Change Management functions Interpret any User /Business feedback & identify potential opportunities for improvement Analyze, collaborate & propose Continuous Service Improvement activities & discuss with the Clients. Desirable to understand DEM tools such as Nexthink.
Additional Information:

The candidate should have minimum 7.5 years of experience in Quality Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

More Jobs at Accenture

GN - SONG - Service - Genesys Analyst

Chennai, Mumbai, Bengaluru

2 - 7 yrs

INR 4 - 9 Lacs

GN - SONG - Service - Genesys Analyst

Pune, Hyderabad, Gurgaon

2 - 7 yrs

INR 4 - 9 Lacs

S&C Global Network - AI - Supply Chain Analytics - Consultant

Mumbai

3 - 7 yrs

INR 22 - 27 Lacs

GN - SONG - Service - Genesys Senior Manager

Chennai, Mumbai, Bengaluru

12 - 15 yrs

INR 50 - 55 Lacs

GN - SONG - Service - Amazon Connect Functional Consultant

Delhi, Mumbai, Bengaluru

4 - 8 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Accenture

Professional Services

Dublin

Login to

Please Verify Your Phone or Email

Confirm Action

Application Support Engineer