Job Description

Responsibilities: Configure, support and optimize the design, development and performance of Workday and related business data systems and processes Globally Assist with Workday releases by evaluating and testing feature changes and recommend process or system optimization in alignment with business goals Troubleshoots and resolves production support issues in partnership with People Data Operations team, ESE (IT) team and other cross functional teams as necessary with exceptional customer service Collaborates with partners in People Experience, Payroll, Finance, Total Rewards, DES and others to provide support for requests such as minor configuration enhancements and break-fix needs Provides security role administration support in HR tools proactively and upon request Provides support for Workday, including researching, identifying, and resolving complex Workday issues, unexpected results, and process flaws in close coordination with People and Places teams, ESE (IT) and Regional People Services Teams Continuously increases technical and industry trend knowledge by participating in Workday Community and other forums, including online discussions, brainstorms, voting, training, webinars, etc Assists the PPL COEs and other People Experience teams with the process flows, data analysis, configuration and EIB loads associated with annual and off cycle events such as performance evaluations, merit increases, bonus payments, and job structure enhancements Monitor and analyse Workday performance and make recommendations to deliver greater operational efficiency and effectiveness Assists with software implementation and upgrades Actively participates in user acceptance testing and documentation Assists end users and internal teams on Workday related issues Ensure team and system compliance with regulatory requirements, including GDPR, SOX and other control narratives and matrices Comply with HR Technology and IT change control processes Minimum Qualifications: 3+ years relevant professional experience in Workday Functional. Must have knowledge in more than one module in Workday. Workday Recruitment, Core HCM & Compensation knowledge is preferable Module Specific knowledge is added advantage. Ex Workday Security, Onboarding, Talent, Compensation, or Absence, Time/Tracking Conversant with Support practices and is sensitive to SLA Good to have: Ticket handling in ServiceNow Good to have: Experience with Agile Methodologies Experience working with functional HR teams in the development and implementation of technical solutions that improve efficiencies and performance Proven background in problem solving and partnership in a global environment Passion for working with people and systems, and a strong interest in helping customers succeed Ability to maintain personal and confidential information Self starter and ability to work independently but also collaborate across teams. A team player mentality is a must Responsible for timely identification and escalation of risks and development of alternative technical and functional approaches when necessary