Application Engineer, Adv

Job Description

Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Engage with customers, sales and/or service representatives across EMEAI/APAC to deliver post-sales customer support, solving technical questions of varied scope and complexity. Manage day to day operations and workload expectations autonomously. Share technical expertise across the team and write deep technical articles for the customer knowledgebase Close cooperation with the Keysight product and software and solution centres. The technical support application engineer is the technical interface between the customers and the Keysight Worldwide support team. Take proactive actions while interacting with customers in terms of solving current questions or addressing potential future needs. Deliver Getting Started and Start Up Assistance to customers remote and onsite. Develop into the Automation and L2-3 Protocol experts within KeysightCare for products and solutions Qualifications Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.**Bachelor and/or Master s degree in Computer Science/Information Technologies or science discipline. A strong level of English language required. Typically, 4-7 years relevant experience working in Automation. Python: Proficiency in Python automation, shell scripting, and databases. Automation: Experience with automation frameworks with the design and implementation of automated systems Solid understanding of Layer2-3 and protocols like OSPF, BGP routing knowledge. Knowledge on IxNetwork , tool is added advantage. Strong organisational skills, ability to multi-task, prioritise and work well under pressure. Engage with customers, sales and/or service representatives across EMEAI/APAC to deliver post-sales customer support, solving technical questions of varied scope and complexity. Manage day to day operations and workload expectations autonomously. Share technical expertise across the team and write deep technical articles for the customer knowledgebase Close cooperation with the Keysight product and software and solution centres. The technical support application engineer is the technical interface between the customers and the Keysight Worldwide support team. Take proactive actions while interacting with customers in terms of solving current questions or addressing potential future needs. Deliver Getting Started and Start Up Assistance to customers remote and onsite. Develop into the Automation and L2-3 Protocol experts within KeysightCare for products and solutions