Application Development - Analyst

Application Development - Analyst - Deloitte Support Services India Private Limited

Key Responsibilities:

• ServiceNow Ticketing System Management
• Manage and resolve tickets related to communication systems using ServiceNow.
• Develop and maintain documentation for ticketing processes and resolutions.
• Documentation Management
• Create, update, and maintain comprehensive documentation for processes, systems, and procedures.
• Ensure all documentation is accurate, accessible, and up to date.
• Collaborate with various departments to gather information and improve documentation practices.
• Microsoft Teams Operations
• Provide technical support and training to users to enhance their experience with Teams.
• Conduct user training sessions and create documentation.

• Bachelor’s degree in information technology, Communications, or a related field.
• Minimum of 1-3 years of experience in enterprise communications or a similar role.
• Proficiency in ServiceNow and Microsoft Teams
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a global, multicultural environment.
• Preferred Skills
• Experience with other communication platforms and tools.
• Certifications in Microsoft Teams are a plus.

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Location: Hyderabad

Work shift Timings: 11 AM to 8 PM

Qualifications

• Bachelor of Engineering/ Bachelor of Technology
• 1-3 years’ experience in a similar role and Enterprise organisation.