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Application Developer-IT Service Management

5 - 10 years

7 - 12 Lacs

Mumbai

Posted:4 months ago| Platform: Naukri logo

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Skills Required

remedy root cause analysis change management servicenow itsm project management service management problem management itil certified sql bmc remedy technical support it operations active directory incident management application support unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description


  • As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities includeComprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development

    • Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise
  • Minimum of 5 years of experience in Incident, Problem, and Change Management roles.
  • Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment.
  • Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement.
  • Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms).
  • Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents

    • Preferred technical and professional experience
  • Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
  • ITIL certification (Foundation or higher) is highly desirable.\
  • Strong technical acumen and understanding of IT operations and infrastructure

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