Application Developer III, ServiceNow

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

POSITION SUMMARY

Senior ServiceNow Developer

ITSM, ITOM, SPM, ITAM (SAM & HAM), CSM, Integration Hub

certifications, training programs

ESSENTIAL JOB FUNCTIONS:

• Lead design and development of solutions across the platform.
• Work closely with business stakeholders to understand requirements, prioritize features, and deliver scalable solutions.
• Ensure platform compliance, data integrity, and security across implementations.
• Drive integration strategies with enterprise systems using REST/SOAP APIs, Integration Hub, MID Server, and third-party connectors.
• Research and create POCs, technical design documents, deployment plans and Test cases.
• Translate complex business needs into practical, scalable ServiceNow solutions through Agile delivery: Analysis, Design, Coding, Testing, Training, and Operational Support.
• Guide and mentor junior developers through regular code reviews and hands-on collaboration.
• Perform scheduled cloning operations and ServiceNow upgrades.
• Document new and existing solutions and configurations across the platform for improved troubleshooting and support.
• Drive platform-wide initiatives for cost optimization, automation, and digital transformation across domains like CSM, HR, PMO, Facilities, Sourcing, and IT Operations etc.
• Perform scheduled cloning operations and ServiceNow upgrades.
• Document new and existing solutions and configurations across the platform for improved troubleshooting and support.

EDUCATION & EXPERIENCE:

• Minimum

  6 years of hands-on experience

  in designing and executing development strategies on the ServiceNow platform.
• Solid working knowledge in at least

  +4 key areas

  , such as

  ITSM, ITOM, ITAM (HAM & SAM), Service Portal, Employee Center, Integration Hub, HR Service Delivery, SPM

  , and

  CSM

  .
• Proficient in core platform scripting and configuration, including

  Business Rules, Script Includes, Client Scripts, UI/Data Policies, UI Pages, UI Macros, ACLs, Fix Scripts, Database Views, Scheduled Jobs

  , and

  Custom Widgets

  .
• Strong experience with

  Flow Designer

  and

  Decision Builder

  , along with a good working knowledge of

  Process Automation Designer

  for building scalable, low/pro code workflows aligned with business processes.
• In-depth experience using

  Integration Hub

  to streamline and enable

  bi-directional data exchange

  with external systems, improving interoperability and process efficiency.
• Highly skilled in scripting languages and frameworks commonly used in ServiceNow, including

  JavaScript, GlideScript, AngularJS, HTML, and CSS

  . Experience with

  Jelly

  and

  PowerShell

  is a plus.
• Proven experience implementing

  secure integrations

  with third-party tools using

  MID Server, SSL, Basic Auth, Mutual Authentication, OAuth 2.0

• Capable of setting up and configuring

  MID Servers

  independently as required.
• Experience in configuring new identity providers and enabling

  Multi-Provider Single Sign-On (SSO)

  to ensure secure and seamless user authentication across the platform.
• Should have a solid understanding of the

  Common Service Data Model (CSDM)

  framework, with

  deep expertise in CMDB population and normalization

  using tools like

  Discovery, Service Graph Connectors

  , and third-party integrations such as

  Flexera

  to ensure data accuracy, consistency, and alignment with best practices.
• Knowledge of

  CMDB Data Certification

  and

  Attestation

  processes is a plus, particularly in supporting data accuracy, compliance, and governance.
• Demonstrated ability to design and develop

  Scoped Applications

  , ensuring scalability, maintainability, and governance.
• Should have a good understanding of

  OOB Workspaces

  such as

  SOW, Asset Workspace, CMDB Workspace

  , and

  Software Asset Workspace

  , and be capable of implementing enhancements or identifying minor adjustments based on evolving business needs.
• Strong

  troubleshooting and optimization skills

  , leveraging

  Script Debugger, Script Tracer, logs, Transaction call chains/register

  , and techniques for

  slow query performance tuning

  .

• Good to have

  : Implementation experience with

  Strategic Portfolio Management (SPM)

  and

  Customer Service Management (CSM)

  modules.

• Good to have

  : Experience in building

  Conversational AI use cases

  using

  Virtual Agent

  or third-party platforms like

  Moveworks

  to improve end-user engagement and automate service interactions.
• Excellent work ethic and the ability to be a productive and reliable team member.
• Excellent communication, analytical, and problem-solving skills.

CERTIFICATIONS & KNOWLEDGE:

• ServiceNow Administration certification (Must Have)
• ServiceNow CIS one or more (Good to Have)
• ITIL

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.