APAC ERP Manager

Work Schedule

Environmental Conditions

Job Description

When you re part of Thermo Fisher Scientific, you ll do challenging work, and be part of a team that values performance, quality and innovation. Within a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $32 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

This opportunity will reside at our Bangalore center of excellence.

How will you make an impact

The ERP Supply Chain Manager provides vision and leadership to the IT ERP OTC, Operation, Distribution, Planning and Procurement team. This role is responsible for project, improvement-related and support delivery for the ERP systems in order-to-cash, operations, logistics, scheduling, and purchasing functions incl. Assessment, costing, determination of scope and effort estimation for all developments and upgrades related to both E1 and cloud-based ERP systems using their own knowledge and pulling from others on the team for this purpose. The ERP Manager will work alongside other team members, functional leads, offshore and external vendors, to guarantee projects and system improvements are delivered, demonstrating the global resource pool, in an efficient manner without negatively impacting quality, as well as providing support in resolving service delivery matters and ensuring SLA s for service are met. This position will also be responsible for the support activities, manage resources/vendors and budget to ensure successful delivery in a cost-effective way. Besides managing a team, this position includes direct involvement in delivery.

What will you do

• Manage and develop a distributed team of highly skilled functional systems analysts, including setting annual performance goals, developing career plans and ensuring the team is highly motivated
• Mentor other Systems Analysts within the functional team
• Partner with the Architecture team to design new solutions to meet business requirements
• Able to articulate solution options and using E1 and ERP cloud configuration creatively versus developing enhancements
• Support projects of critical importance; provide leadership and guidance to global project teams for planning, building, and delivery
• Coordinate with development team and monitor the progress of developing activities and updating the status with respective teams
• Lead, debate, and communicate with key decision makers internally and externally; serve as mentor
• Engage actively in Major Incident Management (MIM) calls and Post-Mortem Reviews
• Effective and efficient management of all functional E1 and cloud ERP Project Execution activity to ensure that it is delivered in a consistent, harmonized and productive manner within the guidelines of the Project Management Framework (PMF)
• Management and accountability for the achievement of all Metrics (SLAs);
• Cost effectiveness, quality and on-time delivery of all functional aspects of Enhancements and Projects
• Delivery and support of incident/break/fix and production support
• Effectively manage the relationship with internal business partners
• Manage the various internal and external vendor teams to deliver Change Requests within established SLA s
• Collaborate with other ERP Functional Leads - Project Execution to deliver a seamless global project execution model. Gather and effectively use data to deliver continuous improvement
• Actively participate in project and enhance reviews

How will you get here

• Bachelor s Degree in Computer Science, Business Management, Project Management, Management Information Systems or equivalent work experience acceptable.
• Minimum of 7-10 years of E1/Cloud ERP Project Management incl. direct management or team leading experience
• 8 years of experience in a similarly complex technical organization
• Demonstrated experience with project management/delivery / ITIL in a regulated environment

Tool & Technology Skills

• Strong E1 implementation experience, Cloud ERP is Plus
• Agile DevOps experience

Knowledge, Skills, Abilities

• Ability to set expectations, explain and champion detailed technical concepts to peers, management and business partners
• Ability to translate details into specific tasks needed to accomplish a task or solve a problem
• Excellent customer service skills required
• Excellent verbal and written communication skills and the capability to communicate effectively with a diverse group, executives, managers, and domain experts
• Good interpersonal, written, and verbal communication skills, including ability to communicate information to both technical and non-technical staff and management
• Proven capability to work creatively and analytically in a problem-solving complex environment
• Demonstrable ability to navigate the technology environment and work effectively with multiple groups around the globe
• Strong persuasion and analytical skills
• Ability to communicate and manage in a matrix organization with multiple business partners and IT colleagues on a remote basis
• Must possess the capacity to question the status quo