Anti-Money Laundering Analyst

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is crucial in providing effective technical support to the process and actively resolving client issues either directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients, documenting end user information, and ensuring resolution of client queries within defined SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions - Resolve client queries as per the SLAs defined in the contract - Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in effective problem resolution - Document and analyze call logs to identify trends and prevent future problems - Maintain and update self-help documents for customers to expedite resolution time - Identify red flags and escalate serious client issues to Team Leader in cases of untimely resolution - Deliver excellent customer service through effective diagnosis and troubleshooting of client queries - Provide product support and resolution to clients by guiding them through step-by-step solutions - Troubleshoot all client queries in a user-friendly, courteous, and professional manner - Maintain logs and records of all customer queries as per standard procedures - Offer alternative solutions to clients with the objective of retaining customer business - Organize ideas and effectively communicate oral messages appropriate to listeners and situations - Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract/SLAs Qualifications Required: - Mandatory Skills: Retail Banking (Card Operations) - Experience: 1-3 Years Additional Details: Wipro Limited is a leading technology services and consulting company dedicated to building innovative solutions that address clients" most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro aims to help customers, colleagues, and communities thrive in an ever-changing world. Join Wipro to be part of a business powered by purpose and empowered to design your own reinvention, realizing your ambitions in an environment that encourages constant evolution and growth. Applications from people with disabilities are explicitly welcome.,