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Triage and prioritize the Analytics Support team email inbox, executing against requests that include:
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End-user access requests to productionized tools and reports
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End-user questions about training and information relating to data and reporting availability and systems
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End-user questions about process and prioritization of requesting time and output from Business Intelligence Team
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End-user data pull requests and questions
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Addition of productionized self-serve report enhancements to appropriate backlog
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Triage and prioritize the Pricing Operations Hypercare email inbox, executing against requests that include:
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Enquiries relating to pricing process and training
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Enquiries relating to contract updates and rate sheet maintenance
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Enquiries relating to core transactional system pricing functionality and re-directing to other teams when queries are not pricing-related
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Triage and prioritize the Pricing Negotiation Support request queue in Salesforce.com, executing against requests where possible including those that fall within standard discounting guidelines
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Triage and prioritize the Master Data Management email inbox, executing against requests that include:
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Assisting Data Stewards with the creation, updating and deactivation of master data within the MDM system
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Data Steward queries about data governance process and business rules
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Assisting Data Quality team with Data Quality reporting and remediation
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Triage and prioritize the general Pricing email inbox, executing against requests that include:
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End-user access requests to productionized tools and reports
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End-user questions about training and information relating to pricing and discount policy
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Pass all other requests into the relevant Pricing Team queue
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Triage and prioritize the external reporting request queue, maintained in Salesforce.com, executing against requests where possible such as:
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End-user access requests to productionized tools and reports End-user questions about training and information relating to customer-reporting and pricing Creation of off-the-shelf reports using existing self-serve tools Preparation of materials for client review meetings
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Develop and implement processes by which the community of central analytic teams can themselves petition the Analytic Support Team for assistance Develop and maintain internal resources such as FAQs and wikis to assist the business to self-serve analytic support wherever feasible, reducing the ongoing demand on the Analytic Support team through increased efficiency.
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Act as an expert on internal reporting & insight capabilities and resources for the wider business Serves as an active internal advocate for data-lead decision making, providing training to team-members and associates where required Maintains and develops strong working relationships with business owners both within the analytic community and the wider business Champions continuous improvement in the creation and consumption of analytics within the business
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Serves as a key leader of the analytic community, feeding into the longer term strategy of the provision of insight and data to the business Keeps abreast of healthcare trends and competitor activity.
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Coordinates ongoing IT activities to ensure data transmission, solution availability, and service levels within predetermined SLAs
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Line manages Analytic Support team members, responsible for their day-to-day oversight and direction setting, as well as contributing to their ongoing development
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Assists Enterprise Data & Analytics Leadership in setting the direction and defining the Data & Analytics strategy for the business.
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Strong decision making and prioritization essential
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Strong stakeholder management essential
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Excellent time-management and organizational skills essential
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Maturity and poise required to manage team member(s) essential
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Strong business acumen desired
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Good skillset and experience with business intelligence tools, capabilities, and best practices beneficial (e.g. Power BI, QlikSense, Tableau)
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Experience with relational databases (e.g. MSSQL) a plus
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Knowledge of /Experience with Cloud Data Platforms such as Databricks is a plus.
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Working Experience with Alteryx or similar tools is a plus
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Strong knowledge of Microsoft Word, PowerPoint, and Outlook, and Excel (expert) required
