Analyst, Quality Assurance

Job Description

Job Description Job Description This is not a manual or automation testing QA profile. Please read through the job description and apply. Perform quality assurance call and/or process reviews for all departments in Altisource Conduct Process Refresher and New Hire trainings with the employees Provide ongoing coaching and support to employees to strengthen understanding and execution of quality standards. Identify training needs based on process review findings and collaborate with management to address skill gaps. Develop and implement training materials and SOPs to ensure consistency in quality assurance practices across departments. Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement. Recommend, implement, and monitor preventive and corrective actions to ensure that quality assurance standards are achieved. Make recommendations to help reduce process variation and eliminate errors. Track Business Unit responses for all findings identified from the process reviews. Escalate unresolved issues to Senior Management and work with Management to resolve the issues. Provide management with timely reports documenting observations from reviews. Qualifications Qualifications Bachelor's Degree. Six Sigma yellow/green belt (Desirable). Must have excellent written communication skills (with accurate grammar and punctuation) Must have excellent verbal communication skills with fluent English and neutral accent Must have good analytical and cognitive skills Must have an eye for attention to detail. Additional Information WORKING AT ALTISOURCE ADVANTAGES Prosperity . Competitive salary based on your experience and skills Good Health . Comprehensive insurance plans - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees . Wellness Programs - Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc. Happiness . 10 paid holidays, plus 26 paid days off per year . Lots of employee engagement activities . OUR CORE VALUES For our employees, customers, and shareholders, we commit to . Act with Integrity - exhibit unwavering integrity, compliance, and ethical conduct at all times . Energize People - enable exceptional people to energize their teams and drive results . Empower Innovation - reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers . Exceed Customer Expectations - execute world-class solutions to deliver value and delight our customers . Win as a Team - embrace the passion, energy, and power of our global teams to win as One-Altisource . Enrich Communities - create positive impacts for the communities where we live and serve Are you up to the challenge What are you waiting for Apply today!