Analyst - IT

Teleperformance (TP)

2 - 7 years

5 - 9 Lacs

hyderabad

Posted:13 hours ago| Platform:

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Skills Required

technical support bpo customer experience management customer feedback troubleshooting technical documentation crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to resolve customer complaints and concerns.
Develop and maintain technical documentation and knowledge base articles.
Analyze and report on customer feedback and trends to improve service quality.
Participate in training and development programs to enhance skills and knowledge.

Job Requirements

Strong understanding of CRM/IT Enabled Services/BPO industry trends and technologies.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and troubleshooting skills.
Experience with teleperformance tools and software is an added advantage.
Bachelor's degree in any discipline; relevant certifications are desirable.

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