ANALYST II, TECHNOLOGY OPERATIONS

Job Description

Position: Operations Analyst II Location: Walmart Global Tech Work Type: Hybrid / Rotational Shifts (Including PST Hours) Position Summary At Walmart, we are committed to leading the business side of technologyhow we operate, measure success, and enact change. This team focuses on strategic portfolio acceleration, cross-segment tech enablement, tech talent experience (TTX), portfolio foundations, and technology business operations. As an Operations Analyst II, you will support the setup of advertiser accounts and ensure campaign implementation aligns with Walmart's policies and guidelines. You will operate within Walmart Media Company's (WMC) owned and operated platforms to ensure flawless campaign execution. Responsibilities include troubleshooting, campaign auditing, advertiser onboarding, and providing support to help advertisers launch and manage campaigns successfully. You will serve as a subject matter expert in Walmart's ad-serving platforms and tools, continuously optimizing platform usage and ensuring alignment with best practices. Key Responsibilities Manage day-to-day deliverables related to advertiser support, onboarding, and keyword moderation across Walmart-owned and external platforms. Maintain the highest standards in campaign fulfillment, adhering to defined KPIs. Provide operational and technical support to advertisers, sales teams, and API partners for Sponsored Products and Sponsored Brands/Videos. Work with the Ad Policy team to stay updated on policy changes and ensure compliance in campaign execution. Review inbound requests, validate them, and manage internal and external user access. Help advertisers activate ads post-approval and offer troubleshooting solutions where necessary. Communicate campaign and account statuses to global advertisers to ensure transparency. Conduct audits using standardized checklists to ensure campaign and account accuracy before launch. Collaborate with cross-functional teams to enhance product knowledge and support business goals. Investigate and resolve escalated campaign or tool-related issues. Minimum Qualifications Bachelor's degree in Computer Science, Management Information Systems, Engineering, Business, Finance, or a related field. Alternatively, 2 years experience in project management, program operations, or a related area. Excellent articulation and communication skills. 4+ years of hands-on experience with Sponsored Search or Sponsored Product self-serve platforms. Willingness to work in rotational shifts, including Pacific Standard Time hours. Strong working knowledge of ad-serving technologies and platforms. Experience with tools related to keyword bidding, sponsored search, paid search, marketplace, and sponsored brands/videos. Proven ability to troubleshoot issues related to ad platforms, tools, or campaign workflows. Preferred Qualifications Hands-on experience in campaign trafficking and optimization across Sponsored Search and Sponsored Brands/Videos. Proactive in contributing to process improvements and developing SOPs. Strong cross-team collaboration and problem-solving skills. About Walmart Global Tech Walmart Global Tech is where software engineers, data scientists, cybersecurity experts, and service professionals collaborate to create technology solutions that impact hundreds of millions of lives. We're people-led and tech-empoweredinnovating at scale to reimagine the future of retail. Whether you're launching your tech career or expanding your impact, Walmart Global Tech offers a supportive environment where your work directly influences business and customer outcomes. Work Model Walmart uses a hybrid work model that includes in-office collaboration, virtual meetings, and flexible scheduling based on business needs. Benefits Competitive compensation and performance-based incentives Maternity and parental leave Paid time off (PTO) Comprehensive health and wellness benefits Professional development and training opportunities Equal Opportunity Employer Walmart Inc. is an Equal Opportunity Employer By Choice. We value diversity and believe we are best equipped to serve our communities when we embrace different perspectives, experiences, and backgrounds.