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eClerx
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Analyst

Analyst

eClerx

0 years

0 Lacs

Pune Maharashtra India

Posted:15 hours ago| Platform:

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Skills Required

communication service troubleshooting resolve development monitoring reliability efficiency report dashboard excel interpretation network

Work Mode

On-site

Job Type

Full Time

Job Description

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Roles And Responsibilities

Monitor IT systems and applications to ensure optimal performance and availability
Act as gatekeeper for Incident Queues – govern the queue flow
Respond to alerts and incidents, perform troubleshooting, and resolve issues in a timely manner
Escalate incidents to appropriate teams as necessary
Document incidents, investigations, and resolutions in a clear and concise manner
Communicate effectively with stakeholders, including IT teams, vendors, and management
Participate in the development and implementation of monitoring tools, processes, and procedures
Identify and recommend improvements to enhance the reliability and efficiency of IT systems and applications
Maintain up-to-date knowledge base/SOP(s) on IT systems, applications, and best practices
Work with managers in streamlining & optimizing incidents handling – improving key KPI(s) MTTD/MTTI/MTTR
Work on different tools which will help to identify Customer experience issue on live site/prod environment
Create report on daily and weekly basis on alerts observed on different dashboard

Technical And Functional Skills

You have completed a Bachelor’s Degree.
Strong proficiency in MS Office, especially MS Excel and PPT
Strong interpretation and communication skills
Development skills will be an added advantage.
Technical and Network knowledge will be helpful for troubleshooting on server.

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