Analyst Data Governance & Management (SQL & Product Owner)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

About the Team

American Express is on a journey to provide the world’s best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through streamlined data. With continuous changes in the regulatory environment and innovation through data evolving, we play a key role in strengthening GCS critical enablers and supporting new growth opportunities. In partnership with the Enterprise Chief Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management standard methodologies.

The team’s scope is comprised of 3 pillars:

Drive Strategic Growth & Revenue –Defining the vision and roadmap to transform data as a key asset to power business growth.

Modernize Data Management –Ongoing data management, data discovery and collaboration across Global Commercial Services

Ensure Health of the Commercial Business – Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future

Purpose of the Role

This role would be focused on serving as a Product Owner for Data Governance and Management and Data Quality projects. It would involve partnering with stakeholders/GCS teams to gather data quality and governance requirements and translate the requirements into User Stories/Features/Epics and working along with the Technology team to ensure timely delivery of tasks. Active collaboration with various teams and driving project updates in different forums would be critical to the role.

Responsibilities

• Prioritize development/product deliverables in alignment with business objectives.
• Understand, gather, and translate project/user requirements into well-defined features/user stories with testable acceptance criteria, via collaboration with multiple stakeholders on requirements and prioritization.
• Work closely with the technology team to develop, test and deliver the defined deliverables. Perform Unit Acceptance Testing (UAT) before accepting the stories. Raise if any bugs/gaps are identified and get that fixed with technology team. Provide proactive solutioning to any sprint blockers.
• Appropriately identify and raise risks, challenges, opportunities to advance the projects and the team.
• Writing and executing SQL queries to analyze and profile data in a big data environment to propose/develop robust data quality controls.
• Identify and define data quality controls across different risk dimensions. Set thresholds for the controls in collaboration with the data stewards/product owners. Run simulations to determine thresholds & pre implementation simulations for DQ rules.
• Serve as the internal and external subject matter expert for products that your domain/business unit produce and consume.
• Manage and deliver for different compliance requirements (PRSA, RCSA, Second/Third line of defense, etc.) within the stipulated timelines.
• Participate and drive project meetings and communicate effectively with leaders, peers, architects, system analysts, project managers & others, reporting project status as required.

Critical Factors to Success

Business Outcomes:

• Ensuring qualitative task's delivery within deadlines/sprint timelines.
• Understanding the gaps/blockers and remediate the same as per business requirements.
• Accountable for the Agile delivery framework.
• Tracking progress and sharing project updates to ensure stakeholder satisfaction.

Leadership Outcomes:

• Put enterprise thinking first and balance the needs of customers, partners, colleagues & shareholders.
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
• Lead with an innovative mindset and deliver the world’s best customer experiences every day.

Minimum Qualifications:

• MBA or Bachelor/Advanced degree in science, computer science, information technology, information management, etc.
• 2-4 years of relevant experience as product/business analyst

Functional Skills/Capabilities

• Strong stakeholder management and excellent written & verbal communication.
• Experience in requirement gathering, product management, backlog creation, project tracking and comprehensive documentation.
• Experience with Agile Scum process and principles and actively leading Agile ceremonies (Scrum, Grooming, Retrospective)
• Ability to multi-task with high precision & quality delivery.
• Ability to independently drive, track and ensure accurate delivery.
• A good balance of technical knowledge and business acumen.

Technical Skills/Capabilities

• Good SQL and MS Excel skillset for data querying and data profiling/analysis.
• JIRA for User Stories and Agile Scrum Management.
• Confluence, MS Word & PowerPoint for documentation.

Preferred Qualifications:

• Experience with Data Governance and Management tools like Manta, Collibra, etc. is a plus.
• Understanding of Data Governance, Data Quality, Data lineage, and Data Transformation is a plus.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.