Analyst-Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description:

Global Merchant and Network Services (GMNS) is the Merchant Acquirer, Processor and Marketing partner for millions of merchants around the world who accept American Express Cards. This position is a part of Global Analytical & Insights team.

As a successful candidate, you will be responsible for managing Partner analytics, partner data quality and building data capabilities.

This is an excellent opportunity to gain deep knowledge of the GMNS business by leading analytics / reporting processes and developing relationships with several GMNS stakeholders.

Responsibilities:

• Work in a dynamic, fast changing environment, with attention to detail, great communication skills and success driving results through multi-functional collaboration
  
• Support the reporting, measurement and analytical foundation for highly evolving acquiring models in payments space
  
• Support the automation and scaling of analytics using relevant data tools.
  
• Focus on Data quality by leveraging internal data systems.
  
• Support the conception and development of data tools / treatments that will drive merchant value and enable greater merchant engagement across channels.
  
• Understand how GMNS business strategy is enabled through existing analytical solutions and emerging data capabilities that can be built to address key business needs.
  
• Evaluate current reporting to identify opportunities that will drive automation, eliminate redundancies, and address reporting gaps.
  

Critical Factors to Success:

• Solid ability to get results, self-starter.
  
• Good interpersonal, written, and verbal communication skills
  
• Ability to influence external partners, colleagues and senior leaders with clear thinking, robust analysis, and strong business intuition.
  

Business Outcome

Create solutions focusing on strategic priorities and driving business

Effective use of personalization capabilities to optimize business objectives

Evaluate new advanced analytics techniques to build on existing solutions

Leadership Outcomes:

• Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
  


• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
  


• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
  

Qualifications:

To be considered for this position you must have/be:

• Strong analytical skills, ability to interpret data and understand complex processes with the goal to provide meaningful insights to inform business strategy.
  


• A highly motivated individual with excellent project management skills.
  
• An individual who is passionate, flexible, and has a positive attitude.
  
• Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced complex environment.
  
• Ability to work with unstructured data.
  
• Clear and concise with written and verbal communication.
  
• Strong presentation skills.
  
• An undergraduate degree; MBA or similar advanced degree preferred.
  
• Programming expertise using SQL, Python and/or Hive; advanced Microsoft Excel skills essential
  
• Cornerstone and Google Cloud platform knowledge essential.
  
• Experience in the merchant business is preferred
  

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities