Analyst - Customer Insights & Telecalling

Job Description

About the Role We are looking for dynamic and customer-oriented advisors to engage with CashKaro users and prospects over the phone. This role focuses on gathering consumer intelligence, conducting user research, and driving sales through effective telecalling. If you have a flair for communication, enjoy customer interactions, and are motivated by results, this is a great opportunity to be part of Indias fastest-growing cashback and rewards platform. Key Responsibilities Outbound Calling: Reach out to customers to gather insights, feedback, and conduct research. Sales & Lead Conversion: Initiate conversations, build rapport, and convert leads into active users. Customer Engagement: Ask probing questions to understand customer needs and promote relevant CashKaro products. Product & Offer Promotion: Educate customers about upcoming offers, features, and benefits. Data Management: Capture and document customer details, behaviors, payment methods, and responses. Query Resolution: Address customer concerns effectively, ensuring satisfaction and repeat business. Relationship Building: Maintain strong customer relationships to drive retention and long-term engagement. Must-Have Skills & Qualifications Typing Speed & Tech Skills Ability to type 30+ Words Per Minute (WPM) with accuracy. Comfortable using CRM tools and basic computer applications. Sales & Target Achievement At least 1 year of experience in tele-sales or a similar role. Proven track record of meeting or exceeding sales targets. Communication & Language Proficiency Strong verbal communication and interpersonal skills. Fluency in English and Hindi. Customer Handling & Negotiation Ability to handle objections, negotiate, and close sales over the phone. Professional approach to handling customer complaints and rejections. Adaptability & Resilience Comfortable working in a fast-paced environment. Ability to stay calm under pressure and handle multiple conversations efficiently. Why Join Us: 1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness 2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory 3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate. 4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back! 5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more. Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. CashKaro.com and EarnKaro.com are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. CashKaro.com and EarnKaro.com will not pay any third-party agency or company that does not have a signed agreement with CashKaro.com and EarnKaro.com. Visit our Career Page at - https://cashkaro.com/page/careers Follow Us at https://www.linkedin.com/company/cashkaro-com/mycompany/