Analyst - Customer Insights & Telecalling

Job Description

About the Role We are looking for dynamic and customer-oriented advisors to engage with CashKaro users and prospects over the phone. This role focuses on gathering consumer intelligence, conducting user research, and driving sales through effective telecalling. If you have a flair for communication, enjoy customer interactions, and are motivated by results, this is a great opportunity to be part of India s fastest-growing cashback and rewards platform. Key Responsibilities Outbound Calling: Reach out to customers to gather insights, feedback, and conduct research. Sales Lead Conversion: Initiate conversations, build rapport, and convert leads into active users. Customer Engagement: Ask probing questions to understand customer needs and promote relevant CashKaro products. Product Offer Promotion: Educate customers about upcoming offers, features, and benefits. Data Management: Capture and document customer details, behaviors, payment methods, and responses. Query Resolution: Address customer concerns effectively, ensuring satisfaction and repeat business. Relationship Building: Maintain strong customer relationships to drive retention and long-term engagement. Must-Have Skills Qualifications Typing Speed Tech Skills Ability to type 30+ Words Per Minute (WPM) with accuracy. Comfortable using CRM tools and basic computer applications. Sales Target Achievement At least 1 year of experience in tele-sales or a similar role. Proven track record of meeting or exceeding sales targets. Communication Language Proficiency Strong verbal communication and interpersonal skills. Fluency in English and Hindi. Customer Handling Negotiation Ability to handle objections, negotiate, and close sales over the phone. Professional approach to handling customer complaints and rejections. Adaptability Resilience Comfortable working in a fast-paced environment. Ability to stay calm under pressure and handle multiple conversations efficiently.