AMS Delivery Manager (Oracle Fusion Applications)

Location:

Position Summary

AMS Delivery Manager

Key Responsibilities

1. Service Delivery & Operations

• Own end-to-end delivery of AMS engagements across Oracle Fusion modules.
  
• Ensure compliance with SLAs, KPIs, and client governance models.
  
• Manage incidents, service requests, enhancements, and problem management.
  
• Coordinate with Oracle Support for SRs, patches, and quarterly update cycles.
  
• Oversee regression testing, impact analysis, and release management.
  

2. Client & Stakeholder Management

• Act as the

  primary client contact

  for AMS delivery.
• Build strong relationships with business users, IT, and leadership teams.
  
• Conduct monthly/quarterly governance reviews, showcasing SLA adherence, improvements, and risks.
  
• Align AMS deliverables with evolving client business needs.
  

3. Team Leadership & Knowledge Management

• Lead, mentor, and manage a team of consultants (functional & technical).
  
• Drive

  knowledge retention and documentation

  within AMS.
• Ensure

  cross-training

  across modules to reduce single-point dependency.
• Support the team in handling escalations and critical issues.
  

4. Continuous Improvement & Value Delivery

• Drive

  root cause analysis

  and reduce recurring incidents.
• Lead productivity improvements, automation, and reporting enhancements.
  
• Work with client leadership to identify

  optimizations and enhancements

  .
• Promote innovation and process efficiency in AMS delivery.
  

5. Governance & Reporting

• Establish AMS governance framework (service catalog, escalation matrix, reporting).
  
• Provide regular

  dashboards, MIS reports, and trend analysis

  .
• Track AMS financials, utilization, and cost optimization initiatives.
  

Required Skills & Experience

• 10–12 years of overall experience, with

  6+ years in Oracle Fusion Applications (ERP, HCM, SCM, PPM, etc.)

  .
• Strong knowledge of

  AMS delivery models

  (ticket-based, SLA-driven, capacity-based).
• Experience managing

  multi-module, multi-country Oracle Fusion AMS projects

  .
• Hands-on expertise in one or more modules (ERP Finance, Procurement, HCM, SCM).
  
• Good knowledge of Oracle SR processes, quarterly patching cycles, and regression testing.
  
• Proven

  team leadership and stakeholder management

  skills.
• Experience in setting up AMS governance, SLA tracking, and reporting frameworks.
  
• Exposure to

  ITIL processes

  (Incident, Problem, Change, Service Management).
• PMP / ITIL certification preferred (not mandatory).

  Role & responsibilities

Preferred candidate profile