Job Description

About Aptia Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives. And we are expanding. Aptia Group is not only fuelled by our investors backing but also by our commitment to foster the growth and success of our people. At Aptia, were investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. These arent just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role. Job requirements Summary: Job Title: AMS (Application Management Support) ASD (Application Support Deployment) Lead Job Summary: The AMS - ASD Lead will be a hands-on individual leading a team of application engineers to deploy, implement, support software applications. This role involves managing Support SLA 24x5, project implementation timelines, ensuring the quality of deliverables, and collaborating with cross-functional teams to meet Aptia customer needs. Key Responsibilities: Lead and mentor a team of application engineers. Hands-on supporting incident tickets and issues to ensure exceeding SLAs for AMS ASD US team Support experience in a financial service regulated environment. System admin experience in Windows server 2012+ environment Collaborate with product management and other stakeholders to define project requirements and deliverables. Ensure projects are completed on time and within budget. Provide technical guidance and support to the engineering team. Conduct performance reviews and provide feedback to team members. Stay updated with the latest industry trends and technologies. AWS Knowledge / Experience, AWS cloud practitioner / Cloud Solutions Architect Associate certificated preferred Relevant work experience in Linux or Windows systems administration Deploy and support products for clients in the UK and internationally. Create new environments, carry out software deployments, and manage estates. Work closely with the Technical Lead to enhance service delivery. Provide support outside of normal office hours for issue resolutions and deployments. Maintain records of support issues and deployments for KB Assist with installations, configurations with various teams across the business. Understanding and experience in using cloud platform propriety platform services and tooling including at a minimum Compute, Understanding best practices and how to secure cloud resources for a highly regulated enterprise environment. Windows Server operating systems Windows automation tools such as PowerShell. Knowledge and experience of cloud well architected frameworks and adoption principles Contribute to the design, management maintenance of our AWS hosted infrastructure covering our dev, UAT and production environments. Provide a resilient, scalable, and secure platform. Being actively involved in exciting new research projects and proof of concepts Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Full understanding of the development lifecycle methodologies Credible and professional Able to challenge appropriately and present solutions. Excellent oral and written communication skills and strong customer focus. Ability to juggle many tasks in a fast-moving environment. Excellent organisational and communication skills. Self-starting and able to work on own initiative. High attention to detail Driving delivery and continuous improvement Nice to have: SharePoint Administrator Presconnect, Kofax Informatica PowerShell Monitoring tool i.e. Datadog, Opsview, Nagios, etc Requirements: Bachelor s degree in Computer Science, Electrical Engineering, or a related field. Minimum of 15 years of experience in application engineering support Proven experience in managing engineering teams. Strong knowledge of software development methodologies and tools. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work collaboratively in a team environment. Preferred Qualifications: Experience with project management tools and agile methodologies. AWS cloud hands-on knowledge Knowledge of cloud computing and DevOps practices. Summary: Job Title: AMS (Application Management Support) ASD (Application Support Deployment) Lead Job Summary: The AMS - ASD Lead will be a hands-on individual leading a team of application engineers to deploy, implement, support software applications. This role involves managing Support SLA 24x5, project implementation timelines, ensuring the quality of deliverables, and collaborating with cross-functional teams to meet Aptia customer needs. Key Responsibilities: Lead and mentor a team of application engineers. Hands-on supporting incident tickets and issues to ensure exceeding SLAs for AMS ASD US team Support experience in a financial service regulated environment. System admin experience in Windows server 2012+ environment Collaborate with product management and other stakeholders to define project requirements and deliverables. Ensure projects are completed on time and within budget. Provide technical guidance and support to the engineering team. Conduct performance reviews and provide feedback to team members. Stay updated with the latest industry trends and technologies. AWS Knowledge / Experience, AWS cloud practitioner / Cloud Solutions Architect Associate certificated preferred Relevant work experience in Linux or Windows systems administration Deploy and support products for clients in the UK and internationally. Create new environments, carry out software deployments, and manage estates. Work closely with the Technical Lead to enhance service delivery. Provide support outside of normal office hours for issue resolutions and deployments. Maintain records of support issues and deployments for KB Assist with installations, configurations with various teams across the business. Understanding and experience in using cloud platform propriety platform services and tooling including at a minimum Compute, Understanding best practices and how to secure cloud resources for a highly regulated enterprise environment. Windows Server operating systems Windows automation tools such as PowerShell. Knowledge and experience of cloud well architected frameworks and adoption principles Contribute to the design, management maintenance of our AWS hosted infrastructure covering our dev, UAT and production environments. Provide a resilient, scalable, and secure platform. Being actively involved in exciting new research projects and proof of concepts Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Full understanding of the development lifecycle methodologies Credible and professional Able to challenge appropriately and present solutions. Excellent oral and written communication skills and strong customer focus. Ability to juggle many tasks in a fast-moving environment. Excellent organisational and communication skills. Self-starting and able to work on own initiative. High attention to detail Driving delivery and continuous improvement Nice to have: SharePoint Administrator Presconnect, Kofax Informatica PowerShell Monitoring tool i.e. Datadog, Opsview, Nagios, etc Requirements: Bachelor s degree in Computer Science, Electrical Engineering, or a related field. Minimum of 15 years of experience in application engineering support Proven experience in managing engineering teams. Strong knowledge of software development methodologies and tools. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work collaboratively in a team environment. Preferred Qualifications: Experience with project management tools and agile methodologies. AWS cloud hands-on knowledge Knowledge of cloud computing and DevOps practices. How to apply If you are interested in this role, then we d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.