Job Description

- Amazon Connnect developer - or Hyderabad - 5-15 5 days Onsite - Pune Location Key Responsibilities • Lead technical implementation of AWS Connect contact center solutions, including IVR flows, contact flows, and integration with AWS services • Design and develop custom solutions using AWS Lambda, Amazon Lex, and other AWS services • Configure and maintain contact center routing strategies, queue management, and reporting • Integrate AWS Connect with external systems including CRM platforms and third-party APIs • Implement security controls and ensure compliance with data protection requirements • Provide technical guidance and mentorship to junior team members • Create technical documentation and standard operating procedures Required Qualifications • 4 years plus of experience implementing contact center solutions • Strong hands-on experience with AWS Connect and related AWS services • Proven track record of successful contact center implementations • Experience with contact flow design and IVR development • Proficiency in at least one programming language (Python, Node.js, or Java) • AWS Certification (Solutions Architect Associate or higher) • Experience with RESTful APIs and web services integration • Strong understanding of telephony concepts and contact center metrics