Amazon Connect Developer - AWS Lambda

About The Role

• Amazon Connect Tech Lead with 5-7 years experience.
• Experience with Amazon Connect (Contact flows, queues, routing profile).
• Integration experience with Salesforce (Service Cloud Voice).
• Hands-on with AWS services.
• AWS Lambda (for backend logic) Programming language Java or Python.
• Amazon Lex (Voice/chat bots).
• Amazon Kinesis (for call analytics and streaming).
• Amazon S3 (Storage).
• Amazon DynamoDB.
• CloudWatch.
• IAM.
• Proficiency in programming scripting Java Script, Nodejs.
• Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation.
• Knowledge of contact center KPIs and analytics dashboards.
• Solid experience in REST APIs and integration frameworks.
• Experience working in Agile Scrum environments.
• Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform.
• Lead the end to end implementation and configuration of Amazon Connect.
• Understanding of telephony concepts SIP DID ACD IVR CTI.
• AWS Certified Solutions Architect or Amazon Connect certification.
  

Why Join IOWeb3 Technologies?

• Work with a team that values integrity, collaboration, and excellence.
• Opportunity to contribute to impactful projects for a multinational client.
• Flexible work arrangements (Remote, Hybrid, or Onsite options).
• Be part of a company that is at the forefront of digital solutions and customer experience.
  

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