Am / TL - Inbound / Outbound - BPO

5 - 8 years

3.5 - 7.0 Lacs P.A.

Thane, Navi Mumbai

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Assistant ManagerTeam HandlingTeam LeaderTeam ManagementTeam LeadTLAMShirinkageOperationsAHT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service TL.Experience in Banking /Financial Services /Insurance or BPO Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints. Required Candidate profile Team Leader or AM in Customer Service Inbound or Outbound in domestic BPO. Good Communication and people management Skills. Min 1 Year as

IT Services and IT Consulting
Navi Mumbai Mahashtra

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