Who we are: At ALTROVE, we're not just about home décor; we're about reimagining Indian craftsmanship for contemporary living. Our mission is to bring Indian craft back to Indian homes in a meaningful and modern way. View our story here. Why Join Us? 1. Immerse yourself in a workspace that thrives on creativity and embraces the beautifully chaotic process of design and innovation. 2. We champion autonomy and inclusivity, ensuring every voice is heard and valued. 3. Engage with a versatile portfolio that spans from collaborating with artisans to launching exclusive collections, like our recent partnership with Rhea Kapoor. 4. Adaptable work schedules, promoting a healthy work-life balance. 5. Adorn your own space with our curated pieces at special employee rates. About the Job: Role: Production Manager Location: Pune, India The Production Manager will lead and inspire a high-performing design team of textile designers, driving creative vision from concept through to final product. The ideal candidate will have an expert understanding of textile products, demonstrated success in translating creative vision and themes into high-quality collections, and a strong technical grasp of construction, color, aesthetic and product development. This role requires a collaborative and extremely well-organized leader who thrives in a fast-paced, results-driven business, and is a mentor as well as a hands-on designer. Key Responsibilities • Team Leadership: Manage, and mentor a team of designers – setting clear goals, providing feedback, and fostering a collaborative, innovative environment. • Cross-functional Collaboration: Collaborate with the Digital team to understand customer needs and requirements. • Vendor Management: Work with vendors to deliver complete technical specifications, including patterns, fabric choices, and stitching techniques to the selected vendor and coordinate closely through to final production and delivery of the merchandise. • Sourcing and Technical Oversight: Create mockups, Review samples, and approve construction details. Troubleshoot quality issues alongside vendors, ensuring brand consistency and superior quality. • Product Innovation: Ensure best-in-class execution for product lines, balancing aesthetics with technical feasibility, production efficiency, and target margin requirements. • Project & Calendar Management: Ensure multiple projects are tracked and delivered on schedule, aligned with go-to-market and seasonal deadlines. Required Qualifications • Bachelor’s degree in Product or Textile Design, or related field. • Minimum 2-3 years of progressive experience designing home décor products (primarily textiles) • Strong experience with design software (Adobe Illustrator, Photoshop, CAD). • Exceptional communication, presentation, and time management skills. • Knowledge of sourcing, fabric selection, and manufacturing processes. • Comfortable working under tight deadlines and rapid product development cycles. • Ability to manage a team of designers to deliver on product developments Preferred Qualifications • Master’s degree in Product or Textile Design • Demonstrated success leading, coaching, and inspiring design teams • Experience in a retail or e-commerce environment • Expertise in trend research and study competition for retail success. Key Attributes • Highly organized and structured • Excellent team player and motivational leader • Agile, adaptable, and resourceful in a changing market • Strong sense of aesthetics, commercial mindset, and problem-solving ability
Who we are: At ALTROVE, we're not just about home décor; we're about reimagining Indian craftsmanship for contemporary living. Our mission is to bring Indian craft back to Indian homes in a meaningful and modern way. View our story here. Why Join Us? 1. Immerse yourself in a workspace that thrives on creativity and embraces the beautifully chaotic process of design and innovation. 2. We champion autonomy and inclusiveness, ensuring every voice is heard and valued. 3. Engage with a versatile portfolio that spans from collaborating with artisans to launching exclusive collections, like our recent partnership with Rhea Kapoor. 4. Adorn your own space with our curated pieces at special employee rates. If interested, Send your applications to shradha@altrove.in. Role: Omni-Channel Customer Experience Manager Location: Pune, India At Altrove, we believe that every customer interaction is a reflection of our design ethos—intentional, thoughtful, and human. As our Omni-channel Customer Experience Manager, you’ll be the bridge between our online store and physical retail experience. If you enjoy problem-solving, have an eye for aesthetics, and thrive in high-touch customer environments, we’d love to meet you. This role is onsite, full-time, based out of our new store in Koregaon Park, Pune. Key Responsibilities • E-Commerce: ✓ Handle post-sale queries across email, WhatsApp, Instagram DMs, and website chat. ✓ Resolve issues related to delays, exchanges, damages, and refunds with grace and accuracy. ✓ Coordinate with our warehouse for replacements and dispatches. ✓ Maintain accurate inventory on Zoho and Shopify. ✓ Share insights with the digital and merchandising team to enhance customer experience. • Retail Store: ✓ Welcome walk-in customers and guide them through our product range. ✓ Oversee daily store operations, enhancing customer satisfaction, managing inventory levels, ensuring compliance with store policies ✓ Gain an in-depth understanding of Altrove’s products and service offerings in order to present collections with clarity ✓ Style the store to reflect brand standards and seasonal campaigns. ✓ Track store sales and footfall; help convert browsers into buyers. ✓ Manage store-level returns, exchanges, and inventory health. • Operations & Admin Support: ✓ Assist the accounts team with COD settlements and refund tracking. ✓ Support store operations including inventory checks, packaging, billing coordination, and customer follow-ups ✓ Coordinate stock transfers and replenishment cycles with the warehouse. ✓ Maintain system hygiene across Shopify, Zoho, and WhatsApp Business. ✓ Escalate service issues proactively and participate in weekly reviews. Required Qualifications • Bachelor’s Degree in any field • 1–3 years of experience in customer service, retail, or e-commerce • Friendly, approachable, and eager to connect with people • Willingness to work weekends and festive days (with weekday offs provided) • Interest in building a long-term career in retail or client service • Well-groomed and composed, with a professional attitude and appearance • Strong written and spoken communication skills • Confidence in handling customers in-person and online Preferred Qualifications • Customer Satisfaction and Customer Service skills • Experience in home decor, lifestyle, or fashion brands • Working knowledge of Zoho, Shopify, Excel/Google Sheets • Familiarity with WhatsApp Business and related tools • Proficiency in inventory management and store operations • Prior experience in the retail industry What You’ll Gain • Exposure to both digital and physical retail strategy • An inside view into how design-led businesses operate and grow • A front-row seat to customer psychology, storytelling, and brand building. • Hands-on training in retail and customer experience • Direct mentorship from Altrove’s Executive Leadership • Structured learning sessions and regular feedback to support growth • Performance-based progression into senior sales roles within 12–18 months • A supportive, design-first workspace that values care, clarity, and creativity