Customer Care Quality Auditor (Voice) Job Description Perform quality audits to analyze quality of calls. Meet daily call audit targets. Identify areas of improvement and provide actionable steps to improve quality. Perform root cause analysis. Actively participate and provide inputs in calibration sessions. Provide coaching and high-impact feedback to customer care representatives. Enable customer care teams to constantly improve the end-user experience and delivery of service. Create and prepare quality reports showing error trends and other useful information. Take calls on a regular basis to stay updated with the process. Provide inputs to improve the quality process. Key Requirements More than 4+ years of experience in a similar role. Extensive experience of working in an international customer care team (voice). Ability to interact with stakeholders and customers globally. Understanding of the Audit the Auditor process. Excellent communication skills. Experience using quality audit forms. Working knowledge of MS Office. Willingness to learn the entire process and undertake production on a periodic basis. Graduation or 3 years Diploma is mandatory. We offer you a competitive total rewards package, continuing education training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. ."

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. Learn more at careers.alight.com. Job Title : Senior Associate / Associate - Talent Acquisition KRAs Responsible for end to end recruitment cycle for a wide range of customer services /Backend operations ,support functions and technical/functional roles of varying levels. Operate as a partner and strategic advisor to hiring managers and candidates. Will be working on hiring in Operations, Customer support, Tech, support function etc. Provide a seamless and transparent recruiting experience for all parties. Find talent using tools such as LinkedIn, Naukri, Social Media, Referrals etc. Candidate Engagement and Management. Act as a representative and champion of the Alight brand Support in MIS and routine process related activities Were Looking for People Who Have Minimum 3+ years of recruiting experience. Graduate preferably MBA. Proven ability to efficiently fulfill both high volume and leadership roles for Operation, Tech/IT and Customer support. A customer service focus, with the ability to influence and build strong internal and external relationships. Exceptional verbal and written communication skills, with fluency in the English. Very good sourcing skills, with a sound understanding of Boolean searches, LinkedIn & creative recruiting tactics. Ability to leverage data to continuously improve recruiting practices. Excellent analytical skills and attention to detail. Stake Holder Engagement Problem Solving Willing to work 5 days from office. If interested, you can send your update resume at nidhi.negidixit@alight.com with following details and Subject Line -" Application for Sr. Associate/Associate TA, Gurgaon" Current CTC & Expected CTC : Notice Period: Location : Reason for change :

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. Learn more at careers.alight.com. Job Title : Senior Associate - Talent Acquisition ( IT Recruiter) Immediate Joiners preferred KRAs Responsible for end to end recruitment cycle for a wide range of IT /Technology openings Operate as a partner and strategic advisor to hiring managers and candidates. May additionally work on hiring in Operations, Customer support, support function etc. Provide a seamless and transparent recruiting experience for all parties. Find talent using tools such as LinkedIn, Naukri, Social Media, Referrals etc. Candidate Engagement and Management. Act as a representative and champion of the Alight brand Support in MIS and routine process related activities We are looking for people who have Minimum 4 + years of recruiting experience in IT Recruitment /Tech Hiring . Graduate preferably MBA. Proven ability to efficiently fulfill positions across levels and skills in IT domain . A customer service focus, with the ability to influence and build strong internal and external relationships. Exceptional verbal and written communication skills, with fluency in the English. Very good sourcing skills, with a sound understanding of Boolean searches, LinkedIn & creative recruiting tactics. Ability to leverage data to continuously improve recruiting practices. Excellent analytical skills and attention to detail. Stake Holder Engagement Problem Solving Willing to work 5 days from office. If interested, you can send your update resume at nidhi.negidixit@alight.com with following details and Subject Line -" Application for Sr. Associate- IT Recruitment, Gurgaon" Current CTC & Expected CTC : Notice Period: Location : Reason for change :

As a ServiceNow A dministrator and Developer , you are the Alight champion and subject matter expert for the software, managing workflows, implementing new systems or add-ons, resolving problems, and testing systems for efficiency. C ollaborate with other IT specialists to ensure uniform workflow solutions across the network and work with internal customers to meet their platform needs. This role requires hands-on expertise in configuring, maintaining, and optimizing ServiceNow while working with cross-functional teams to deliver scalable and compliant solutions. Essential Responsibilities and Duties: ServiceNow Administration: Administer and uphold the ServiceNow platform, ensuring configurations align with business requirements and industry best practices. Development: Participates in code creation , updates, reviews, identifies , and resolves defects and code quality issues in a timely manner . Platform Configuration: Configure and customize the ServiceNow platform to meet organizational needs, including creating and modifying tables, fields, business rules, UI policies, workflows, and other platform elements. Reporting and Analytics: Create and maintain reports, dashboards, and data visualizations to provide insights into platform performance and usage. Monitor key performance indicators (KPIs) to identify areas for improvement. Integration Management: Integrate ServiceNow with other systems and applications to enable seamless data flow and automation between different platforms. System Upgrades and Patches: Manage platform upgrades and apply patches to ensure the system is up to date with the latest features and security fixes. Security and Compliance: Implement and maintain security best practices to protect sensitive data and ensure compliance with relevant regulations and standards. Documentation and Training: Create and update documentation for system processes, configurations, and troubleshooting procedures. Provide training to end-users and other stakeholders on how to use the ServiceNow platform effectively. Problem Resolution: Investigate and resolve issues and incidents related to the ServiceNow platform, including troubleshooting technical problems, identifying root causes, and implementing solutions. Continuous Improvement: Proactively identify opportunities for process improvements and optimizations within the ServiceNow environment and work with internal customers to explore them. Vendor Management: Interact with the ServiceNow vendor for support . Technical Support: Provide technical support and expertise to end users, ensuring a smooth ServiceNow experience. Workflow Automation: Develop and maintain workflow automation, service catalog items, and integrations with other enterprise applications. Be familiar with using Flows and Integration Hub. Data Analysis: Utilize data analysis and reporting to provide insights and drive platform improvements. Professional Qualifications : Acceptable equivalent combination of education, experience, and certification; Associates or Bachelor of Science degree in computer science, or equivalent. A minimum of 5 + years experience in administrating , managing , and developing on ServiceNow platform . ServiceNow Administrator Certification (CSA) is required . Strong foundational knowledge and expertise with ITSM, CMDB, and Asset Management modules. A keen interest in acquiring new skills. Experience as a developer is a must . Exceptional problem-solving abilities and meticulous attention to detail. Strong communication skills with a collaborative approach to working effectively in a remote team setting. Proven experience managing and administering ServiceNow instances, including configuration, maintenance, and troubleshooting. Experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, etc.). Strong analytical, problem-solving, and communication skills. Ability to work in an Agile environment and manage multiple priorities effectively. Preferred Skills ServiceNow Certified Application Developer IT Service Management Certification (CIS for ITSM) Programming experience in JavaScript, Java, or AngularJS ServiceNow Certified Implementation Specialist or similar certificatio n

As a Senior ServiceNow Developer, you will play a pivotal role in designing, developing, and maintaining solutions within the ServiceNow platform. Your expertise in Security Operations and Integrated Risk Management will be crucial in driving process automation, enhancing user experiences, and streamlining business processes. Additionally, you will have the opportunity to expand your knowledge by working on various applications and modules across the platform. Primary Role Responsibilities Design, develop, and maintain ServiceNow solutions with a focus on Security Operations and Integrated Risk Management . Collaborate with stakeholders to capture requirements and translate them into technical solutions. Develop applications and modules based on user stories to meet business needs. Develop and maintain ServiceNow security , risk , and compliance related catalog items, ensuring they meet business requirements and enhance user experience. Create and maintain custom applications, workflows, and integrations. Work with the Platform Architect and Platform Administrator to continuously improve the platform by implementing best practices and new features. Optimize performance to ensure the scalability of ServiceNow applications. Troubleshoot and resolve technical issues. Manage integrations with other systems and third-party applications. Conduct peer code reviews and ensure adherence to coding standards. Develop and maintain technical documentation. Stay updated with the latest ServiceNow features and industry trends. A successful candidate will provide the following professional background: Minimum of 5 years of experience developing in ServiceNow. Experience working with SIEM solutions ( ie . Splunk, Sentinel, QRadar , etc.) and /or vulnerability scanners ( ie . Tenable, Qualys, Rapid7, etc.) within ServiceNow . Experience working with the Unified Compliance Framework (UCF) within ServiceNow. Specializes in ServiceNow Security Operations and Integrated Risk Management , with the ability to develop across other applications and modules. Effective communication skills with IT technical teams and business stakeholders. Strong documentation skills for technical solutions. Excellent teamwork abilities and a good team player. Strong organizational skills and excellent work ethics. Excellent communicator, capable of working with teams in various locations. Proficient in English (verbal and written). Strong follow-up skills.

As a New Relic Product S enior S upport Engineer, you will manage, configure, and optimize New Relic s performance monitoring tools within our organization. Your role is essential in ensuring continuous monitoring of our applications and infrastructure, providing support for New Relic products to our internal customers. Key Responsibilities: Implement and support New Relic products, including APM, Browser, Synthetics, Infrastructure, Cloud Integrations, Network Performance monitoring, and integrations with ServiceNow and xMatters . Provide technical support for New Relic to internal teams and customers, resolving issues related to installation, configuration, and data exploration. Lead sessions to gather, define, and document business and technical requirements in an agile environment. Build strong, collaborative relationships and consensus among stakeholders across business and IT teams. Deploy and configure New Relic agents on various systems to collect data from applications and infrastructure. Create and maintain dashboards and reports to visualize performance data and track key metrics. Set up and manage alerts to notify the team of performance issues or anomalies. Investigate and resolve performance problems using data collected by New Relic. Manage New Relic product agent upgrades across AWS and Azure datacenters. Create and maintain technical requirements, design, and runbook documentation for New Relic products. Identify tasks proactively to mitigate operational risks. Advise and research New Relic product features. Resolve incidents and implement changes related to New Relic. Maintain Terraform scripts for deploying New Relic products. Participate in an on-call rotation supporting a 24/7 environment. Escalate and manage support cases to resolve technical or functional issues with the New Relic vendor. Qualifications: 7 + years supporting technology applications and products. 2-3+ years supporting and implementing New Relic products . Proven experience supporting and implementing New Relic products, with at least 2-3 years of experience. Strong teamwork skills and the ability to be a good team player. Excellent organizational skills and work ethics. Exceptional communication skills and the ability to collaborate with teams in various locations. Proficiency in English (verbal and written). Strong follow-up skills, self-directed, and proactive. Experience supporting applications in a Linux server environment. Experience with Amazon Web Services (AWS) and knowledge of its services. Knowledge of scripting languages, including PowerShell or Bash. Familiarity with JSON and REST APIs.

ServiceNow Senior Developer - Software Asset Management Join our dynamic ServiceNow development team in a fast-paced agile environment, supporting the Alight business. As a ServiceNow Developer, you will work closely with customers and team members to understand requirements and provide expert recommendations based on Software Asset Management capabilities, industry best practices, and desired outcomes. Key Responsibilities: Develop, configure, administer, and support software asset management applications and workflows using the ServiceNow platform. Integrate third party software asset data with ServiceNow Software Asset Management application. Implement and maintain software license management, software inventory, software metering, and application control solutions using ServiceNow. Perform software asset discovery, reconciliation, and reporting using ServiceNow. Troubleshoot and resolve software asset management issues and incidents. Provide technical support and guidance to end users and other IT teams on software asset management best practices and standards. Partner with stakeholders to define, prioritize, and execute ServiceNow operational needs and enhancements to successfully deliver ongoing Software Asset Management capabilities. Lead sessions to gather, define, and document business and technical requirements for ServiceNow Software Asset Management product. Forge strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills. Implement new ServiceNow features, software models, publishers, configurations, SAAS integrations, and policies to support Software Asset Management. Migrate c ode and configurations across ServiceNow development and production environments, including planning, testing, and change management. Create technical requirements, design, and playbook documentation to support ServiceNow Software Asset Management initiatives and team members. Advise and research new Software Asset Management tools and features. Interact with ServiceNow vendor for technical support related issues. Qualifications: 5 + years developing on the ServiceNow platform. 2+ years of ServiceNow Software Asset Management (SAM) administration, support, development, and implementation experience. Proven experience as a ServiceNow Developer with a focus on Software Asset Management. Familiarity with software asset management processes, tools, and frameworks. 1+ years of experience scripting in ServiceNow-supported languages. Knowledge of software licensing models, agreements, and compliance requirements. Strong analytical, problem-solving, and communication skills. Ability to work with teams in various geographical locations and interact with various stakeholders. Experience with integrating ServiceNow with other systems using APIs and web services. Ability to work independently and collaboratively in a fast-paced environment. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. ServiceNow certifications (e.g., Certified Implementation Specialist - SAM) are a plus. Excellent follow-up skills, self-directed, and proactive.

As a Senior ServiceNow Developer, you will play a pivotal role in designing, developing, and maintaining solutions within the ServiceNow platform. Your expertise in IT Service Management will be crucial in driving process automation, enhancing user experiences, and streamlining business processes. Additionally, you will have the opportunity to expand your knowledge by working on various applications and modules across the platform. Primary Role Responsibilities Design, develop, and maintain ServiceNow solutions with a focus on IT Service Management. Collaborate with stakeholders to capture requirements and translate them into technical solutions. Develop applications and modules based on user stories to meet business needs. Develop and maintain ServiceNow catalog items, ensuring they meet business requirements and enhance user experience. Create and maintain custom applications, workflows, and integrations. Work with the Platform Architect and Platform Administrator to continuously improve the platform by implementing best practices and new features. Optimize performance to ensure the scalability of ServiceNow applications. Troubleshoot and resolve technical issues. Manage integrations with other systems and third-party applications. Conduct peer code reviews and ensure adherence to coding standards. Develop and maintain technical documentation. Stay updated with the latest ServiceNow features and industry trends. A successful candidate will provide the following professional background: Minimum of 5 years of experience developing in ServiceNow. Basic understanding of ITIL principles. Specializes in ServiceNow IT Service Management, with the ability to develop across other applications and modules. Effective communication skills with IT technical teams and business stakeholders. Strong documentation skills for technical solutions. Excellent teamwork abilities and a good team player. Strong organizational skills and excellent work ethics. Excellent communicator, capable of working with teams in various locations. Proficient in English (verbal and written). Strong follow-up skills.

Job Description Our story At Alight, we believe a companys success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (RESPONSIBILITIES) As a Test Lead, individual will have a chance to lead testing team across all key functional roles and responsibilities from planning, development, execution, and post-production checkouts. QA Lead will act as an essential link in the project development life cycle and will work closely with the Project Owner/Manager, QA Manager/Director, developers, Business Analysts, and other project team members. The individual will be involved in the following critical activities: Lead a small team of QA Engineers to ensure timely delivery/ testing of user stories. Create and run functional, application, regression, ad-hoc, and integration tests, including both positive and negative scenarios. Create detailed, comprehensive, and well-structured test plans. Perform integration and functional testing for code delivered by the development team during each sprint. Become a reference for the QA team for integrations and their configurations. Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing. Collaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIs. Design and implement test strategy and develop estimates. Provide technical leadership/supervision for the creation, design, execution, documentation and maintenance of test plans and test cases (automated and manual testing) Lead onshore and offshore testers to ensure testing deliverables are met. Follow standard QA methodologies to ensure the delivery of quality products. Log and report defects and escalate issues. Track QA metrics like defect densities and open defect counts Work to meet project schedules, timelines, and deadlines. Provide accurate estimates to assigned tasks. Must demonstrate an understanding of test automation frameworks and creating framework from scratch, if needed. Experience with Test Management tools Support business users in UAT activities for all major and minor releases. Support occasional weekend production validation work for all major releases. Strong attention to detail Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile. The ideal experience and critical competencies for the role include the following: 9-11 years of experience in software testing or related fields. 9+ years of hand on Quality Assurance experience with a key role in building and enhancing a QA function. Experience with product development and testing life cycles including test approach and test case reviews. Experience leading and providing oversite for multiple QA teams using agile or scrum methodologies. Experience creating and maintaining test suites and cases in Test Plans.

Serve as a part of an ServiceNow IT operations management (ITOM) team in a fast-paced Web application environment supporting the Alight business. Work with the customers and team to comprehend requirements and provide recommendations based on ITOM Event Management system capabilities, industry best practices, and the preferred outcome. Work in a dynamic, large team and environment supporting the business, using next-generation tools, standards, and processes, and operating in an agile environment. You will be developing, configuring, and supporting the ServiceNow Event Management module, integrations, and components. The primary responsibilities of the role include: Partners with business and IT operations stakeholders to define, prioritize and execute ServiceNow ITOM Event Management operational needs and enhancements to successfully deliver ongoing capabilities. Leads sessions to gather, define, and document business and technical requirements and operate in an agile environment. Develops, configures, and implements new ServiceNow ITOM Event Management features and resolve defects. Develop and support event management flows within flow designer, event management rules, and event management integrations with monitoring tools. Oversees and executes migration of code and configurations across ServiceNow development, test, and production environments, including planning, testing and change management. Coordinate and support all ServiceNow event management plugin and release upgrades. Creates technical requirements, design, and playbook documentation to support ServiceNow ITOM Event Management. Advising and researching on new ITOM tools and features. Resolution of incidents and implementation of changes tasks associated with ServiceNow ITOM Event Management. Forges strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and people skills. Escalate and manage support cases to resolve technical or functional issues with ServiceNow vendor. A successful candidate will provide the following professional background: Minimum 5 years of experience in developing, administrating, and supporting ServiceNow Event Management module. ServiceNow Certifications in ServiceNow Administration and Event Management. Knowledge of scripting languages, including PowerShell or Bash, and JavaScript. Teamwork ability. Must be good collaborator. Strong Organizational skills and excellent work ethics. Excellent communicator and able to collaborate with teams in various locations. Exceptional knowledge of English Language (Verbal and Written). Excellent follow up skills, self-directed, and initiative-taking. We offer you a competitive total rewards package, continuing education training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. ."

Job Description Serve as a part of an ServiceNow IT operations management (ITOM) team in a fast-paced Web application environment supporting the Alight business. Work with the customers and team to comprehend requirements and provide recommendations based on ITOM system capabilities, industry best practices, and the preferred outcome. Work in a dynamic, large team and environment supporting the business, using next-generation tools, standards, and processes, including AWS, Automation, ServiceNow, Terraform, and operating in an Agile environment. You will be developing and supporting the following ServiceNow products within this role: Service Mapping, Discovery, CMDB, Software Asset Management, and Hardware Asset Management. The primary responsibilities of the role include: Partners with business and IT operations stakeholders to define, prioritize and execute ServiceNow ITOM operational needs and enhancements to successfully deliver ongoing capabilities. Leads sessions to gather, define, and document business and technical requirements and operate in an agile environment. Develops and implements new ServiceNow ITOM features and modules for Service Mapping, Discovery, CMDB, Software Asset Management, and Hardware Asset Management. Provide ongoing ServiceNow technical support for following ServiceNow Products: Service Mapping, CMDB, Discovery, Software Asset Management, and Hardware Asset Management. Supports and maintains ServiceNow ITOM technical server environments (e.g. ServiceNow mid servers), including oversight of ongoing development activities and system administration. Oversees and executes migration of code and configurations across ServiceNow development, test, and production environments, including planning, testing and change management. Creates technical requirements, design, and playbook documentation to support ServiceNow ITOM initiatives. Maintain and ensure the ServiceNow configuration management database (CMDB) to ensure is accurate and up to date. Provide technical support for ITOM integrations with other tools via Service Graph connectors or other ServiceNow methods. Coordinate and support all ServiceNow Discovery, CMDB, Software Asset Management, and Hardware Asset Management plugin and release upgrades. Advising and researching on new ITOM tools and features. Resolution of incidents and implementation of changes tasks associated with ITOM. Forges strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills. Escalate and manage support cases to resolve technical or functional issues with ServiceNow vendor. A successful candidate will provide the following professional background: Minimum 5 years of experience in developing, administrating, and supporting ServiceNow. Extensive and proven experience with supporting, developing, and implementing ITOM modules (Discovery, Service Mapping), Software Asset Management, Hardware Asset Management, and configuration management database (CMDB) in an enterprise production environment. ServiceNow Certifications in CMDB, Discovery, Software Asset Management, Hardware Asset Management, and ServiceNow Administration. Experience supporting mid servers running on Microsoft Windows Servers. Knowledge of Amazon Web Services (AWS) services and integration with ITOM is a plus. Knowledge of scripting languages, including PowerShell or Bash. Teamwork ability. Must be good team player. Strong Organizational skills and excellent work ethics. Excellent communicator and able to collaborate with teams in various locations. Excellent knowledge of English Language (Verbal and Written). Excellent follow up skills, self-directed, and proactive.

Job Description As a Senior ServiceNow Developer, you will play a pivotal role in designing, developing, and maintaining solutions within the ServiceNow platform. Your expertise in IT Service Management will be crucial in driving process automation, enhancing user experiences, and streamlining business processes. Additionally, you will have the opportunity to expand your knowledge by working on various applications and modules across the platform. Primary Role Responsibilities Design, develop, and maintain ServiceNow solutions with a focus on IT Service Management. Collaborate with stakeholders to capture requirements and translate them into technical solutions. Develop applications and modules based on user stories to meet business needs. Develop and maintain ServiceNow catalog items, ensuring they meet business requirements and enhance user experience. Create and maintain custom applications, workflows, and integrations. Work with the Platform Architect and Platform Administrator to continuously improve the platform by implementing best practices and new features. Optimize performance to ensure the scalability of ServiceNow applications. Troubleshoot and resolve technical issues. Manage integrations with other systems and third-party applications. Conduct peer code reviews and ensure adherence to coding standards. Develop and maintain technical documentation. Stay updated with the latest ServiceNow features and industry trends. A successful candidate will provide the following professional background: Minimum of 5 years of experience developing in ServiceNow. Basic understanding of ITIL principles. Specializes in ServiceNow IT Service Management, with the ability to develop across other applications and modules. Effective communication skills with IT technical teams and business stakeholders. Strong documentation skills for technical solutions. Excellent teamwork abilities and a good team player. Strong organizational skills and excellent work ethics. Excellent communicator, capable of working with teams in various locations. Proficient in English (verbal and written). Strong follow-up skills. Role & responsibilities

Job Description ServiceNow Senior Developer - Software Asset Management Join our dynamic ServiceNow development team in a fast-paced agile environment, supporting the Alight business. As a ServiceNow Developer, you will work closely with customers and team members to understand requirements and provide expert recommendations based on Software Asset Management capabilities, industry best practices, and desired outcomes. Key Responsibilities: Develop, configure, administer, and support software asset management applications and workflows using the ServiceNow platform. Integrate third party software asset data with ServiceNow Software Asset Management application. Implement and maintain software license management, software inventory, software metering, and application control solutions using ServiceNow. Perform software asset discovery, reconciliation, and reporting using ServiceNow. Troubleshoot and resolve software asset management issues and incidents. Provide technical support and guidance to end users and other IT teams on software asset management best practices and standards. Partner with stakeholders to define, prioritize, and execute ServiceNow operational needs and enhancements to successfully deliver ongoing Software Asset Management capabilities. Lead sessions to gather, define, and document business and technical requirements for ServiceNow Software Asset Management product. Forge strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills. Implement new ServiceNow features, software models, publishers, configurations, SAAS integrations, and policies to support Software Asset Management. Migrate code and configurations across ServiceNow development and production environments, including planning, testing, and change management. Create technical requirements, design, and playbook documentation to support ServiceNow Software Asset Management initiatives and team members. Advise and research new Software Asset Management tools and features. Interact with ServiceNow vendor for technical support related issues. Qualifications: 5+ years developing on the ServiceNow platform. 2+ years of ServiceNow Software Asset Management (SAM) administration, support, development, and implementation experience. Proven experience as a ServiceNow Developer with a focus on Software Asset Management. Familiarity with software asset management processes, tools, and frameworks. 1+ years of experience scripting in ServiceNow-supported languages. Knowledge of software licensing models, agreements, and compliance requirements. Strong analytical, problem-solving, and communication skills. Ability to work with teams in various geographical locations and interact with various stakeholders. Experience with integrating ServiceNow with other systems using APIs and web services. Ability to work independently and collaboratively in a fast-paced environment. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. ServiceNow certifications (e.g., Certified Implementation Specialist - SAM) are a plus. Excellent follow-up skills, self-directed, and proactive.

As a New Relic Product Senior Support Engineer, you will manage, configure, and optimize New Relics performance monitoring tools within our organization. Your role is essential in ensuring continuous monitoring of our applications and infrastructure, providing support for New Relic products to our internal customers. Key Responsibilities: Implement and support New Relic products, including APM, Browser, Synthetics, Infrastructure, Cloud Integrations, Network Performance monitoring, and integrations with ServiceNow and xMatters. Provide technical support for New Relic to internal teams and customers, resolving issues related to installation, configuration, and data exploration. Lead sessions to gather, define, and document business and technical requirements in an agile environment. Build strong, collaborative relationships and consensus among stakeholders across business and IT teams. Deploy and configure New Relic agents on various systems to collect data from applications and infrastructure. Create and maintain dashboards and reports to visualize performance data and track key metrics. Set up and manage alerts to notify the team of performance issues or anomalies. Investigate and resolve performance problems using data collected by New Relic. Manage New Relic product agent upgrades across AWS and Azure datacenters. Create and maintain technical requirements, design, and runbook documentation for New Relic products. Identify tasks proactively to mitigate operational risks. Advise and research New Relic product features. Resolve incidents and implement changes related to New Relic. Maintain Terraform scripts for deploying New Relic products. Participate in an on-call rotation supporting a 24/7 environment. Escalate and manage support cases to resolve technical or functional issues with the New Relic vendor. Qualifications: 7+ years supporting technology applications and products. 2-3+ years supporting and implementing New Relic products. Proven experience supporting and implementing New Relic products, with at least 2-3 years of experience. Strong teamwork skills and the ability to be a good team player. Excellent organizational skills and work ethics. Exceptional communication skills and the ability to collaborate with teams in various locations. Proficiency in English (verbal and written). Strong follow-up skills, self-directed, and proactive. Experience supporting applications in a Linux server environment. Experience with Amazon Web Services (AWS) and knowledge of its services. Knowledge of scripting languages, including PowerShell or Bash. Familiarity with JSON and REST APIs. Role & responsibilities

QA Automation Architect [Sr Consultant-M3] Location: Chennai/Gurugram Overview: We are looking for a highly skilled QA Automation Architect to lead the design and implementation of scalable automation frameworks. This role requires expertise in building frameworks from scratch, mentoring teams, and ensuring seamless integration across multiple projects. The ideal candidate will be a technical leader with deep knowledge of automation best practices, software development lifecycles, and continuous testing strategies. Key Responsibilities: Develop and execute a technical roadmap for test automation, ensuring alignment with business goals. Design and implement automation frameworks using Selenium and Functionize to support enterprise-wide testing. Lead automation initiatives across teams, ensuring best practices for maintainability, scalability, and reusability. Mentor and manage a team of automation testers to build and maintain a comprehensive regression suite. Act as a technical advisor to senior management, providing expertise on automation strategies and emerging technologies. Define and track key performance indicators (KPIs) to measure automation success and efficiency. Establish automation communities of practice, fostering knowledge sharing and continuous improvement. Integrate test automation into CI/CD pipelines, ensuring testing is an integral part of deployment processes. Evaluate and implement new automation tools and technologies to enhance efficiency and effectiveness. Ensure strong collaboration with development, DevOps, and infrastructure teams to align automation strategies. Required Skills & Experience: 10+ years of experience in automation testing, with a focus on framework design and leadership. Proven track record of building automation frameworks from scratch and driving adoption across organizations. Expertise in designing modular, scalable, and maintainable automation solutions. Experience in regression testing and ensuring comprehensive test coverage. Deep understanding of SDLC processes and methodologies (Agile, Waterfall). Hands-on experience with CI/CD integration, source control, and rapid prototyping. Strong technical expertise in cloud-based automation, AWS infrastructure, and IT orchestration tools. Familiarity with network provisioning, load balancers, and firewall administration. Experience with API testing, including integration and third-party API exploration. Expertise in Functionize automation tool is highly preferred. Strong leadership, analytical, and problem-solving skills, with the ability to drive automation strategies at scale.

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. Learn more at careers.alight.com. Job Title : Associate - Talent Acquisition ( IT Recruiter) Immediate Joiners preferred KRAs Responsible for end to end recruitment cycle for a wide range of IT /Technology openings Operate as a partner and strategic advisor to hiring managers and candidates. May additionally work on hiring in Operations, Customer support, support function etc. Provide a seamless and transparent recruiting experience for all parties. Find talent using tools such as LinkedIn, Naukri, Social Media, Referrals etc. Candidate Engagement and Management. Act as a representative and champion of the Alight brand Support in MIS and routine process related activities We are looking for people who have Minimum 1 + years of recruiting experience in IT Recruitment /Tech Hiring . Graduate preferably MBA. Proven ability to efficiently fulfill positions across levels and skills in IT domain . A customer service focus, with the ability to influence and build strong internal and external relationships. Exceptional verbal and written communication skills, with fluency in the English. Very good sourcing skills, with a sound understanding of Boolean searches, LinkedIn & creative recruiting tactics. Ability to leverage data to continuously improve recruiting practices. Excellent analytical skills and attention to detail. Stake Holder Engagement Problem Solving Willing to work 5 days from office. If interested, you can send your update resume at nidhi.negidixit@alight.com with following details and Subject Line -" Application for Associate- IT Recruitment, Gurgaon" Current CTC & Expected CTC : Notice Period: Location : Reason for change :

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) An associate (HRO Processing Assistant II )is responsible for ensuring we deliver timely and accurate information to all participants. Associate should identify process improvements by identifying issues, process delays, and quality problems and recommend solutions. Should work with the Leads and others to resolve participant issues. (RESPONSIBILITIES) Understands and contributes positively to meeting client SLA s, PG s. Maintain internal & client defined quality scores. Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards. Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures. Take complete ownership of self-learning & development. Ability to work in a fast-paced environment with short deadlines. Able to practice logical reasoning and critical thinking. (REQUIREMENTS) Bachelor s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed) 2-4 years of work experience. Excellent verbal and written communication skills. Can work evening/night shifts as per business requirement Basic computer knowledge (MS-Office, Excel) Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. ."

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others.. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com Job Summary: The Enterprise SharePoint Team Manager is responsible for overseeing the strategic and operational management of the SharePoint environment within the organization. This role involves leading a team of SharePoint administrators and developers, ensuring the effective deployment, maintenance, and optimization of SharePoint solutions to meet business needs. Key Responsibilities: Strategic Decision-Making: Develop and implement the SharePoint strategy aligned with the organization's goals and objectives. Collaborate with senior management to identify opportunities for leveraging SharePoint to improve business processes and productivity. Evaluate emerging SharePoint technologies and trends to recommend innovative solutions. Work with Security to implement solutions and controls to protect, manage and store data to meet Alights records management requirements. Establish governance policies and best practices for SharePoint usage and administration. Operational Responsibilities: Lead and manage the SharePoint team, providing guidance, mentorship, and performance evaluations. Oversee the design, development, and deployment of SharePoint solutions, ensuring they meet business requirements. Monitor and maintain the health and performance of the SharePoint environment, including troubleshooting and resolving issues. Coordinate with other IT teams to ensure seamless integration of SharePoint with other enterprise systems. Manage SharePoint security, permissions, and compliance with organizational policies. Conduct regular audits and assessments to ensure the integrity and security of SharePoint data. Provide training and support to end-users to maximize the utilization of SharePoint features. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 9- 10 yrs+ years of experience Proven experience in managing SharePoint environments and teams. Strong understanding of SharePoint architecture, administration, and development. Excellent leadership, communication, and interpersonal skills. Ability to make strategic decisions and manage complex projects. Knowledge of IT governance, security, and compliance standards. Preferred Skills: Experience with SharePoint Online and Office 365. Familiarity with PowerShell scripting and automation. Project management certification (e.g., PMP) is a plus. Pls apply at below mentioned link https://careers.alight.com/us/en/job/ALIGUSR32343EXTERNALENUS/Enterprise-SharePoint-Team-Manager Benefits We offer programs and plans for a healthy mind, body, wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We are seeking a skilled and detail-oriented QA Automation Tester with hands-on experience in Selenium (Java) and Functionize , preferably in AWS cloud environments. The ideal candidate will design and maintain automated test frameworks, contribute to Agile teams, and ensure software quality through scalable and efficient automation practices. You will collaborate with QA Analysts, Developers, DevOps, and Cloud teams to deliver high-quality software products in a fast-paced Agile setting. Key Responsibilities: Design, develop, and maintain automation test scripts using Selenium WebDriver (Java) and Functionize for web and API testing. Collaborate with QA and development teams to identify testing needs and implement robust automation coverage. Integrate automated tests into CI/CD pipelines and support automation execution in AWS-based environments. Analyze requirements, user stories, and acceptance criteria for testability and automation opportunities. Develop and maintain test frameworks using TestNG, JUnit, Maven, or Cucumber . Execute functional and regression testing across multi-cloud deployments, particularly in AWS. Monitor and debug failed tests, working with developers to resolve issues quickly. Participate in Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and deliver high-quality test coverage during sprints. Document test plans, test cases, and test results in test management tools such as TestRail, Zephyr, or Xray. Recommend improvements to automation strategies, QA processes , and toolsets. Required Skills and Qualifications: 4+ years of QA experience with strong automation testing expertise. Proficiency in Selenium WebDriver with Java. Hands-on experience with Functionize and automation frameworks. Experience working in AWS cloud environments, including test execution and validation in cloud-based infrastructure. Familiarity with CI/CD tools such as Jenkins, Git, GitLab CI, or AWS CodePipeline. Strong knowledge of Agile methodologies and SDLC processes. Understanding of REST API testing and tools like Postman or SOAPUI . Solid troubleshooting and debugging skills with strong attention to detail. Preferred Qualifications: Exposure to microservices and containerized environments (Docker, ECS, EKS). Experience with performance testing tools such as JMeter. Knowledge of AWS services like S3, EC2, Lambda, CloudWatch , and test integration. ISTQB or relevant automation testing certifications.

We are looking for a proactive and detail-oriented QA Analyst to join our Quality Assurance team. Reporting to the QA Manager, the ideal candidate will work closely with developers, product owners, and DevOps teams to ensure high-quality releases within Agile sprints. The QA Analyst should have a solid understanding of manual and automated testing practices, familiarity with CI/CD processes, and a collaborative mindset. Key Responsibilities: Design, write, and execute test cases and test scenarios based on user stories, requirements, and acceptance criteria. Perform manual testing of web applications, APIs, and back-end systems, ensuring full coverage. Collaborate with automation engineers and contribute to automation test case design and execution (if skilled). Log, track, and verify bugs through defect tracking tools (e.g., JIRA). Participate in Agile ceremonies such as daily stand-ups, sprint planning, retrospectives, and demos. Validate fixes and conduct regression testing to ensure stability across releases. Communicate test results, issues, and risks to the QA Manager and cross-functional teams. Ensure test documentation is up to date and maintained in tools such as TestRail, Zephyr, or Xray. Work closely with the QA Manager to continuously improve QA processes, tools, and standards. Support performance testing and test data management activities when required. Required Skills and Qualifications: 2-6 years of experience in software quality assurance. Strong understanding of QA methodologies, testing types, and Agile principles. Proficiency in manual testing with working knowledge of automation testing tools such as Selenium or Functionize. Familiarity with API testing tools like Postman or SOAPUI. Experience in defect tracking and test management tools (e.g., JIRA, Confluence, TestRail). Basic understanding of CI/CD environments and source control (e.g., Jenkins, Git). Strong analytical and troubleshooting skills. Good communication skills and ability to work in a collaborative Agile team environment. Preferred Qualifications: Exposure to performance testing tools like JMeter or LoadRunner. Familiarity with database testing using SQL. Experience with BDD frameworks (e.g., Cucumber) is a plus. ISTQB or other relevant certification preferred