Airport Ground Staff

Job Description

JOB RESPONSIBILITIES Ground staff duties can be broadly divided into passenger handling , cargo handling , and aircraft servicing . Here's a breakdown: Passenger Handling Greeting and assisting passengers at check-in counters. Verifying documents like tickets, passports, and IDs. Tagging and handling luggage. Issuing boarding passes. Managing boarding gates and assisting with boarding and deboarding. Responding to passenger inquiries, complaints, or requests. Providing information about flight schedules, delays, or cancellations. Assisting elderly, disabled, or unaccompanied minors. Ramp/Aircraft Handling Coordinating aircraft arrival and departure procedures. Marshalling aircraft on the tarmac. Refueling and cleaning the aircraft (in some roles). Loading and unloading baggage and cargo. Communicating with pilots and air traffic control regarding ground operations. Cargo and Baggage Handling Labeling and securing baggage and cargo. Ensuring compliance with safety and weight regulations. Operating loading machinery and ground support equipment. ELIGIBILITY CRITERIA Educational Qualification Minimum: 10+2 (High School/Intermediate). Preferred: Graduate degree (any stream). Diploma/certificate in aviation or ground handling is an advantage. Other Requirements Good communication skills (English proficiency is often required). Pleasant personality and professional grooming. Basic computer skills. Physical fitness (for baggage/ramp handling roles). Background check and security clearance. JOB BENEFITS Financial & Perks Overtime and holiday pay. Performance-based incentives. Travel & Lifestyle Discounted or free air travel (for employee and family). Uniforms provided. Meals or meal allowance during shifts. Health & Safety Health insurance or medical benefits. Provident Fund (PF). Paid leave: casual, sick, and annual. Career Growth Opportunities for promotion to supervisory or managerial roles. Training programs and certifications. Potential transfer to other departments like cabin crew, ticketing, or operations.