Air Ticketing / Travel Packages Executive

Job Description

Key Responsibilities(Air Ticketing): Understand the client requirement, coordinate with them and issue the best airfares Search and compare airfares using GDS systems Book, block, and issue domestic and international air tickets Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs) Assist clients via calls and emails, providing fare options, ticketing support, and travel advice Ensure accuracy in passenger details and ticketing documentation Maintain updated records of all bookings and transactions Work closely with the sales and customer service teams to ensure seamless travel planning Key Responsibilities(Travel Packages): Attend to client inquiries via phone and in-person meetings, providing prompt and professional assistance Understand client preferences and travel requirements to curate personalized travel packages Design and prepare customized itineraries, including accommodation, sightseeing, and activities Coordinate with hotels, local vendors, and service providers for seamless booking and execution Research, check availability, and book domestic and international air tickets as needed Handle email communication efficiently for client interactions and vendor coordination Conduct timely follow-ups with clients to confirm details, address queries, and ensure satisfaction. Good knowledge of airline rules, ticketing policies, and global travel norms. Strong communication and client handling skills. Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment. Detail-oriented with strong problem-solving and decision-making skills. A team player who can also take ownership and work independently when needed. Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field.