AGM Operations -TN & Kerala For parcel service co at Coimbatore

Post: AGM Operations (TN & Kerala)

Industry:

Role Overview:

Operations

Key Responsibilities:

1. Operations Management

• Oversee daily operational activities across multiple locations in TN & Kerala.
  
• Ensure efficient parcel movement, timely dispatch, delivery, and route optimization.
  
• Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.
  
• Coordinate with hubs, branch offices, franchise agents, and ground staff.
  

2. Franchise Network Management

• Manage, support, and monitor

  400+ franchise partners

  .
• Ensure franchise adherence to operational guidelines and business performance targets.
  
• Conduct regular meetings, audits, and service quality checks.
  
• Support franchisee onboarding, training, and performance improvement.
  

3. Team Handling & Staff Management

• Lead and manage

  250 ground-level employees

  including supervisors, field staff, and operations teams.
• Plan workforce allocation, productivity improvement, and performance monitoring.
  
• Provide training, motivation, and guidance to ensure operational excellence.
  

4. Business Development & Revenue Growth

• Drive business expansion initiatives across TN & Kerala.
  
• Identify new business opportunities, partner development, and volume growth.
  
• Work closely with senior management to achieve monthly and annual revenue targets.
  
• Implement strategies to improve market share and customer base.
  

5. Travel & Field Operations

• Extensive travelling across Tamil Nadu & Kerala to monitor branches, franchises, and operational points.
  
• Conduct field audits, client visits, and franchise reviews.
  

6. MIS, Reporting & Compliance

• Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.
  
• Ensure compliance with company policies, legal regulations, and safety standards.
  
• Implement corrective actions to minimize operational losses or discrepancies.
  

Key Skills Required:

• Strong leadership and people management skills
  
• Hands-on experience in logistics/courier/parcel operations
  
• Excellent communication and franchise management abilities
  
• Ability to work under pressure and handle large teams
  
• Strong analytical and problem-solving skills
  
• Willingness for

  intensive travel

  across TN & Kerala
• Target-driven with strong business acumen
  

Qualifications:

• Any Graduate (MBA preferred)
  
• Minimum

  8 years of experience

  in parcel operations required.
• Experience handling multi-location operations in TN & Kerala is a must
  

Salary:

Maximum gross up to 14 LPA

If your experience suits our JD,Pl share your updated resume to contactthebanyanhr@gmail.com