Aftermarket Sales Manager

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Key Responsibilities:

• Drive growth and profitability of Smiths Detection’s aftermarket business across India.
• Develop and execute sales strategies to achieve order intake, revenue, and margin targets.
• Lead market analysis to identify growth opportunities and risks.
• Manage pricing strategies in coordination with global aftermarket teams.
• Oversee and coach the aftermarket sales team to deliver performance excellence.
• Optimize sales processes and ensure strong pipeline management and forecasting.
• Drive key account relationships at CXO/VP/GM levels.
• Collaborate with finance, legal, service, and commercial teams to ensure smooth execution.
• Ensure timely invoicing, collections, and reporting of key KPIs.

Skills & Competencies:

• Strong commercial acumen and consultative selling skills.
• Proven experience in aftermarket sales leadership roles.
• Excellent negotiation, communication, and stakeholder management.
• Analytical mindset with experience using ERP/CRM systems and Power BI.
• Ability to work in a complex, matrix organization.

Qualifications & Experience:

• Bachelor’s degree in Engineering; MBA preferred.

• 15+ years of experience, with 8–10 years in aftermarket sales leadership.

• Experience in hi-tech or industrial sectors and managing national-level teams.

Job Purpose:

Sales Manager – Aftermarket is a senior sales leadership role within Smiths Detection India sales team and is responsible for leading and managing aftermarket sales of Smiths Detection, India to drive revenue growth and customer satisfaction across India region (comprising India, Sri Lanka, Maldives, Bhutan, Nepal & Bangladesh) and across the vertical – Aviation, Urban Security, Ports & Borders and Defence. This role involves developing and implementing aftermarket sales strategies, upsell & cross-sell sales strategies, win-back strategies, digital offerings sales strategies through managing a high-performance sales team with compliance to internal market & global compliances, analysing market trends, monitoring regulatory environment and ensuring aftermarket revenue & profitability growth as per budget. This position will play a crucial role in building and maintaining strong customer relationships and ensuring compliance with industry regulations, internal and global processes and growth initiatives. This position will work very closely with the Sales Director to drive growth across aftermarket sales streams of Smiths Detection in India region.