After Sales Engineer

Role & responsibilities

Issuing of Spares & Repeat bundle quotations to Clients (Including requesting of quotes from Vendors)
• Processing client purchase orders for all Spares and Repeat Bundles.• Identifying an opportunity for higher valued quotations and update the manager accordingly. Followingup and potentially converting them into orders.• Handling all intercompany Sales Processes which include BOM creation for spares, route cards andworks orders, drafting of Contract Review and Preparation of handovers for Repeat Bundles• Creating and issuing SPIRS for document control and clients when required.• Creating Purchase orders direct to suppliers when required.• Handling of site services enquiries with frequent follow ups with Client and ensure this become aconfirmed visit.• Travel arrangements for Site Engineers, included liaising with Singapore Travel Agency and bookingof hotels to be completed in timely manner.• Issuing of Preliminary and Final Jobpacks for Site Engineers• Completing site invoicing in a timely manner, including ensure that debriefs are being actioned andEngineer report is issued to client on time.• Answering the telephone, directing the calls appropriately and taking down messages.• Provide any necessary clerical and administrative supports for the After Sales Department.• Assist in any other ad-hoc tasks when required

Preferred candidate profile

Proficient in written and spoken English
• Minimum Recognised bachelors degree in engineering preferred• At least 5 years’ experience in order management, customer services for engineer products• Experience with inventory management or customer relationship management (CRM) systems is oftenpreferred• Proficiency in order management software (such as SAP, Microsoft Dynamic)• An organised and structured approach to managing activities, attention to detail and good in problemsolving• Strong interpersonal and relationship-building skills