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Advertising Specialist

Advertising Specialist

Cognizant

1 - 5 years

0 Lacs

haryana

Posted:4 days ago| Platform: Shine logo

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Skills Required

audit quality audit feedback training data entry compliance data analysis client interaction

Work Mode

On-site

Job Type

Full Time

Job Description

As an Audit Analyst, your role involves auditing calls, emails, and chats (live, recorded, and remote) and scoring them using a defined audit form. You are responsible for documenting the audited interactions in the specified form and meeting the audit targets within the set timelines. Providing structured and timely feedback to representatives and management to enhance individual and team performance is a crucial part of your responsibilities. Additionally, you will evaluate the readiness of new hires post-training and support the training and operations team in reviewing training materials. Key Responsibilities: - Audit calls, emails, and chats based on defined criteria - Document audited interactions accurately - Meet audit targets within specified timelines - Provide actionable feedback to improve performance - Assess new hires post-training - Assist in reviewing training materials - Generate and send reports to stakeholders - Ensure compliance with quality and regulatory requirements - Maintain daily productivity levels - Participate in calibration sessions - Monitor quality records and report outcomes - Follow escalation procedures for anomalies - Provide business insights and data-based recommendations - Interact with clients and internal stakeholders Qualifications Required: - Minimum 1+ years of experience, preferably in Digital Marketing/Google Ads - Exposure to BPO/Call Centre environment - Understanding of Quality Audit processes for voice and non-voice operations - YB/GB certification preferred In addition to the above responsibilities, you should be willing to work in 24*7 shifts. Your role is essential in enhancing and maintaining the transaction quality of the process. Collaborating with operations and team leaders to implement innovative methods for improving quality scores is a key aspect of your job. It is important to adhere to organizational compliance guidelines and process procedures while interacting with clients and the head of operations.,

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Teaneck New Jersey

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Advertising Specialist