Advanced System Administrator

Job Description

Role & responsibilities Provide professional IT support to customers with a focus on customer service Monitoring IT infrastructure of clients and administration. Drive problem investigations and resolution as required. Troubleshooting Windows server issues and providing RCA. Monitor the network i.e., firewalls, switches, and access points. Analyze network alerts and diagnose network errors. Manage and troubleshoot Physical and Virtual servers. Hyper-V, VMware, Azure, and AWS administration. Problem Management. NAS, SAN Storage administration, and troubleshooting. Plan on upgrades and updates of infrastructure. Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA). Preferred candidate profile Strong analytical, problem-solving, project management, and organizational skills. Strong customer service experience, and excellent verbal and written communication skills Hands-on experience with Server and Network Administration and Troubleshooting Advanced knowledge of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS, etc. Experience in SQL and On-premises Exchange administration and troubleshooting. Hands-on experience working on Hyper-V and VMware. Advanced knowledge of Firewalls, Switching, and Routing. Knowledge of backups and storage i.e., SAN and NAS Perks and benefits Competitive salary and benefits Great work-life balance Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development. Medical insurance coverage worth INR 5 Lakh for employees and their immediate family. Term Life insurance worth INR 20 Lakh Community-based engagement clubs. Subsidized meals and discounted medical check-ups for all the employees. Community Wellness programs for employees' wellbeing. CEOs personalized ‘Life by Design’ program for leading a fulfilling life.