Ads Collection Manager

Ads Collection Manager

What youll do:

Attain defined monthly, quarterly, and annual collection targets set by Ads Management and

Business Finance from brands and agencies. Provide regular updates to internal teams on POD x Brand

level collection status and outline next steps for prompt closures.

Establish clear collection management processes, leveraging all available resources including

Operations/Sales Operations, Accounts Receivable/Accounts Payable, and Sales to drive successful

closures.

Oversee the collections ledger for key clients, addressing instances where clients require expedited

solutions for media plan delivery mismatches.

Bridge gaps and close discrepancies to achieve mutually beneficial outcomes for both the companyand clients

in a timely manner.

Present your POD's (Category x Brand level) collections status during Monthly Business Reviews (MBRs)

and Quarterly Business Reviews (QBRs) to internal Ads/Business Finance leadership

Collaborate with internal stakeholder teams to identify novel solutions and automation opportunities in the

collection process.

Monitor accounts to identify overdue payments.

Maintain accurate records of account information, proofs, and balance reports, and make right

adjustments as required based on discussions with relevant stakeholders.

Initiate actions to encourage timely debt payments and resolve billing and customer credit issues.

Flag ageing overdue risks and lead dispute resolution within a defined timeframe.

Troubleshoot reporting/delivery discrepancies.

What youll need:

Bachelor's degree or Master of Business Administration (MBA).

A strong desire and proven ability to understand and empathise with customer perspectives.

5-8 years of experience in managing high-volume collections and invoicing operations.

Demonstrated ability to establish effective relationships and collaborate across various teams and

organisational levels.

Excellent verbal and written communication skills, coupled with strong interpersonal abilities.

Proficient in analytical tools such as Google Sheets, Microsoft Excel, along with strong problem-solving

capabilities.

Demonstrated ability to thrive in a fast-paced and challenging work environment.

Comfortable working towards and achieving set targets.

Some familiarity with regulations pertaining to debt collection.

Proven ability to navigate ambiguous situations with patience and efficiency.

Skilled in negotiation techniques.