Admission Counsellor

Admission Counselor

1. Facilitate the complete admissions lifecyclefrom lead generation and parent counselling to test scheduling and enrolment closure.

2. Ensure accurate and timely data management, documentation, and communication across platforms and departments.

3. Build strong parent relationships by addressing queries, conducting school tours, and supporting a seamless onboarding experience

Responsibilities1. Parent Counselling & Lead Management

• Serve as the

  first point of contact

  for all admission-related inquiries (walk-ins, calls, emails, and digital leads).
• Conduct

  initial counselling sessions

  with parentsexplaining the schools curriculum, teaching methodology, facilities, fee structure, and admission process.
• Utilize effective strategies to convert leads into enrolled students.
• Follow up with parents for pending documents, registration completion, and next steps.
• Update lead status on CRM/ERP platforms such as

  Zoho, Salesforce, or equivalent

  , ensuring all data is current.
• Coordinate with the

  Manager - Admissions

  for final counselling or confirmation meetings.
• Maintain confidentiality, authenticity, and professionalism in all interactions with parents.

2. Admission Process, Documentation & Record Keeping

• Manage the

  entire admission lifecycle

  from registration to offer letter release, data entry, and student onboarding.
• Ensure

  accurate and timely maintenance

  of the

  Admission & Withdrawal Register (AWR)

  as per CBSE norms. All updates for new admissions, withdrawals, or strike-offs to be made

  within seven days

  .
• Prepare, compile, and maintain each

  Student Dossier

  (both physical and digital), ensuring completeness of all forms, documents, and verification proofs.
• Enter and update all

  student details in ERP

  accurately, including fee details, class allocation, and UDISE information.
• Coordinate with the

  Accounts/Finance Department

  for fee receipt confirmation and data reconciliation in ERP.
• Plan, schedule, and conduct

  entrance assessments and interaction meetings

  , ensuring question papers and logistics are prepared in advance.
• Maintain all

  manual and digital registers

  : Admission, Withdrawal, Teacher Reference, Telephonic Enquiry, and Playschool Reference.
• Generate and share

  daily/weekly/monthly reports

  on enquiries, registrations, conversions, and pending cases with the Manager Admissions.
• Support admission-related events such as

  helpdesks, open houses, and outreach activities

  under guidance from the Manager Admissions.

Specific Measures of Success Expected Outcomes

• Excellent communication and interpersonal skills (English & Hindi proficiency mandatory)
• Strong persuasion and follow-up abilities to meet admission targets
• Proficiency in MS Office and CRM tools (e.g., Salesforce, ERP systems)
• Well-organized with attention to detail in documentation and data handling
• Ability to manage time effectively and handle multiple leads/queries concurrently
• Confident in public speaking and conducting school tours/events