Admission Counsellor

Job Description

Key Responsibilities Respond to inquiries from prospective students via phone, email, chat, and in-person. Provide accurate information regarding courses, admissions procedures, eligibility criteria, and deadlines. Conduct campus tours, open houses, and information sessions. Assist applicants throughout the admission process including application submission, document collection, and follow-up. Evaluate student profiles and provide guidance based on academic goals and career aspirations. Maintain and update student records in the admissions database (CRM). Collaborate with marketing to follow up on leads and assist in outreach campaigns. Guide students through scholarship and financial aid options, where applicable. Support admitted students in enrollment procedures, including fee payments and orientation. Qualifications: Bachelor’s degree in Education, Business, Communications, or a related field (Master’s preferred). Prior experience in academic counselling, admissions, or customer service preferred. Strong interpersonal and communication skills (both verbal and written). Ability to manage multiple tasks and work under pressure. Proficiency in Microsoft Office and CRM systems. Empathetic, approachable, and student-focused.