Administrator II - Medallia

Job Description

Build and Maintain (60%) Create engagement surveys within the Medallia application Recommend specific methodologies and report findings to aid in survey development Work with researchers to understand business needs and provide 1:1 support Support and monitor data collection for active surveys Administer user privileges Become application SME Work to develop holistic customer view through data integration, normalization and reporting (customer 360) Build customer journeys Dashboarding (30%) Routinely update, clean, de-dupe, and reconcile data Use complex formulas and pivot tables to track data Create tables and dashboards to compare data across various criteria such as time periods and financial thresholds Create data tables for reports and prepare data for presentation Create custom Dashboards from requirements list Growth (10%) Continuously learn new skills and capabilities by monitoring consumer trends, attending workshops, mentoring others (or being mentored) in CX methodologies. Expand your capabilities and learn new technology stacks like Salesforce, PowerBI and Azure. Master your craft: Understand the latest trends in the research industry and try to aid our researchers with new capabilities Research and track new technologies and areas of interest Preferred Qualifications: Experience in survey design, sample selection, and use of survey design software such as Medallia. Excellent grasp of best practices in data visualization Ability to continuously learn new skills and capabilities by monitoring consumer trends, attending workshops, mentoring others (or being mentored) in UX design methodologies. . EDUCATIONAL QUALIFICATIONS: Minimum 3 years of experience. Good understanding of JavaScript or SQL. Design engagement surveys in Medallia. Summarize findings for survey improvements. Collaborate to understand business needs. Oversee active survey data gathering. Administer user privileges in the application. Gain expertise in Medallia features. Integrate data for a comprehensive customer view. Identify key customer touchpoints. Create custom dashboards based on requirements Bachelor s degree in computer science , Information Technology or any other related discipline and equivalent related experience. Preferred Certifications: Salesforce Certified Administrator Microsoft Certified Systems Administrator (MCSA) Microsoft Certified IT Professional ITIL, ITSM Certifications SKILLS KNOWLEDGE: Behavioral Skills: Critical Thinking Detail Oriented Interpersonal Communication Learning Agility Problem Solving Time Management Technical Skills: Identity Access Management Database Administration IT Support like Software Hardware Installation, Troubleshooting Software Validation Systems Integration IT Regulatory Compliance like SOX Compliance Tools Knowledge: Software Configuration Management Tools like Ansible, Puppet Citrix technologies like XenDesktop, XenApp, XenServer Operating Systems Servers like Windows, Linux, Citrix, IBM, Oracle, SQL Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design Microsoft Office Suite Relational Database Management System (RDBMS) Software Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP