Administrator - Collaboration

Job Description

Required Skills Technology | Collaboration and Messaging Roles Technology | Unified Communications Platforms | Microsoft Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Administrator s primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Online/any other messaging OnPrem infrastructure, periodic maintenance, installing patches, and supporting L1 team. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Manage, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure (M365 / OnPrem) 2. Implement the activities defined by L3 team 3. Address the tickets escalated from L1 team and close within the SLA 4. Incident and Problem Management 5. Prepare and maintain SOP documents to help L1 team 6. Manage and lead team of L1s Technical Skills 1. Messaging - Complete hands-on experience on M365 - Administration of M365 and Exchange OnPrem - Managing of Exchange Load Balancers (NLB, WNLB, Clustering) - Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast) - Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking 2. Unified Communication and Collaboration - In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc., 3. LDAP - Active Directory and Azure Active Directory user administration (Tenant administration, Forest and domain, Users, Groups, DHCP, DNS, Group Policy, replication etc.) - Directory Sync from AD to AAD 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync - Offline and Online archive management 5. PowerShell - Advanced PowerShell scripting knowledge