Admin Operations Executive

As an Admin Operations Executive at Luma Fertility, your role is crucial in ensuring the smooth day-to-day operations of the clinic. Your attention to detail and proactive approach will support both clinical and non-clinical teams with efficient backend support. Key Responsibilities: - Oversee all front desk and back-office administration to maintain a seamless workflow. - Ensure coordination between departments such as clinical, care, pharmacy, and finance for effective communication and operations. - Manage vendor relationships and facility needs including supplies, maintenance, and inventory. - Maintain and update internal documentation, records, and databases for easy access to information. - Monitor clinic schedules, room allocations, and appointments to optimize patient flow. - Assist in basic HR coordination tasks such as attendance tracking and onboarding procedures. - Ensure compliance with hygiene, safety, biomedical waste, and clinic audit protocols. - Support billing, invoicing, and daily cash handling processes accurately. - Coordinate logistics for patient care, meetings, and events efficiently. - Act as the point of contact for administrative escalations and provide timely resolutions. - Offer operational support during audits, inspections, and assessments. - Supervise physical security protocols including CCTV monitoring and coordination of night shift security staff. - Oversee IT server infrastructure, internet connectivity, and digital system access for staff. - Maintain consultation rooms, procedure rooms, OT, labs, and waiting areas for readiness and cleanliness. - Manage clinic maintenance by coordinating repairs, equipment servicing, and vendor interactions. Qualifications: - Minimum 2 years of experience in an IVF/healthcare clinic is required. - Strong leadership and organizational skills to effectively manage administrative functions. - Basic understanding of healthcare protocols and commitment to patient confidentiality. - Excellent communication and problem-solving abilities to address operational challenges. - Proficiency in using productivity tools such as Excel, Word, and Google Workspace. - Passion for contributing to the women's health space positively is a valuable asset. - Experience in a startup or high-growth environment is advantageous.,