Job Description

Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls Answer inbound calls from Card members and set up/action fraud cases on calls Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it Detect and minimize credit and fraud risk whilst enabling spend at the same time Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants Point of Sales (POS) approval, charge reversals request from merchant establishments Resolve cases within the assigned empowerment limit Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals Minimum Qualifications Graduates/Postgraduates Excellent communication Minimum 1 year experience in contact center domain Proven analytical and problem-solving skills with a strong attention to detail Ability to work in a hybrid environment Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment Ability to work in a 24/7 rotational environment Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities