Account Manager (Voice & SMS)

You will be working as an Account Manager (Voice & SMS) at Stellar Mobile Services Limited in a full-time remote role. Your primary responsibility will be managing client accounts, handling client communications, and ensuring client satisfaction. This includes monitoring voice and SMS services, analyzing performance metrics, resolving issues, and developing strategies to enhance client success. You will collaborate closely with internal teams to coordinate solutions and ensure timely service delivery. Key Responsibilities: - Manage client accounts and handle client communications effectively - Monitor voice and SMS services, analyzing performance metrics for quality assurance - Resolve any issues that arise promptly and develop strategies to improve client success - Coordinate with internal teams to ensure timely delivery of services Qualifications: - Experience in managing client accounts and handling client communications - Knowledge of voice and SMS services, including monitoring and analyzing performance metrics - Ability to resolve issues and develop strategies to improve client success - Strong organizational and time-management skills - Excellent written and verbal communication skills - Ability to work independently and remotely - Bachelor's degree in Business, Communications, or a related field preferred - Experience in the telecommunications industry is a plus - 1-2 years of Wholesale Voice/SMS experience - Full-time availability Please send your CV/Resume to hr@stellarmobile.net/sales@stellarmobile.net or message Stellar Mobile Services Limited directly to apply for this role.,