Account Manager

Role Overview: As an Account Manager at Veolia, your primary responsibility will be to manage customer relationships effectively. You will serve as the main point of contact between the company and its customers, fostering open communication, addressing concerns promptly, and ensuring that the team meets the customers" needs efficiently. Your role will also involve driving revenue growth and retention by ensuring that customers derive maximum value from the product, thereby facilitating seamless renewals. Identifying opportunities that align company solutions with customer needs will be crucial in exploring cross-sell and upsell possibilities within the account. Resolving client issues swiftly and collaborating with internal teams like product development and customer support to provide excellent service will be essential aspects of your role. Additionally, developing tailored account management plans, monitoring account performance, and gathering customer feedback to inform strategic decisions will be key responsibilities. Key Responsibilities: - Managing customer relationships by fostering open communication and addressing concerns promptly - Driving revenue growth and retention by ensuring customers derive maximum value from the product - Identifying cross-sell and upsell opportunities by aligning company solutions with customer needs - Resolving client issues effectively and collaborating with internal teams for optimal service delivery - Developing tailored account management plans with defined goals, strategies, and tactics - Monitoring account performance through sales metrics and key performance indicators - Gathering customer feedback and insights to inform product development and marketing strategies Qualifications: - 5+ years of experience in account management, preferably in the technology industry - Demonstrated success in achieving and exceeding sales targets - Proficiency in Salesforce or other CRM software - Strong communication skills to build and maintain relationships with clients and colleagues - Excellent organizational and time management skills to handle multiple accounts, projects, and priorities simultaneously - Proficiency in using CRM software and analytical tools for tracking client information and developing strategic account plans (Note: There are no additional details provided in the job description regarding the company, so this section has been omitted.),