Account Manager

Job Description

The Account Manager will be responsible for managing existing client accounts, building long-term relationships, and ensuring smooth coordination between clients and internal teams. The role includes understanding client requirements, preparing proposals/quotations, resolving issues, and supporting business growth.

Roles & Responsibilities

• Manage and maintain strong relationships with existing clients

• Understand client needs and provide suitable products/solutions

• Prepare quotations, proposals, and follow up for approvals

• Coordinate with internal departments (sales, operations, logistics, accounts) to ensure timely delivery

• Handle client queries, complaints, and service requests

• Monitor account performance and ensure customer satisfaction

• Identify upselling or cross-selling opportunities

• Maintain proper documentation, reports, and CRM updates

• Achieve monthly/quarterly targets as assigned

• Attend meetings, reviews, and provide regular updates to management

Skills Required

• Excellent communication and interpersonal skills

• Strong negotiation and presentation skills

• Customer service mindset and problem-solving ability

• Ability to handle multiple accounts and work under pressure

• Good analytical and follow-up skills

• Proficiency in MS Office (Excel, Word, PowerPoint)

• Ability to build and maintain long-term client relationships

Qualifications

• Bachelor’s degree (Business, Marketing, Commerce or related field preferred)

• 3–10 years of experience in client handling/account management

• Experience in the same industry (optional but preferred)

• Knowledge of sales processes and customer relationship management

Job Type: Full-time

Pay: ₹30,000.00 - ₹70,000.00 per month

Benefits:

• Provident Fund

Work Location: In person