Account Manager - Sales - BFSI

Job Description

Roles and Responsibilities:- Managing accounts and business development activities with the existing and new clients, with continuous on the go support and services for all existing clients in BFSI space. Will be responsible for all training to be imparted to users across existing and new clients. Should be able to co-ordinate with Product and Tech team for all user requirements, and bridge the gap between clients and technical team. Working constantly for client success engagement, and developing relationships with existing clients to upsell/cross sell other products of the Company. Facilitating end to end setup of products and services with existing and new clients and sharing reports with management and stakeholders. Strong attention to detail and ability to multi task when working towards deadlines. Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries resolving their issues while ensuring minimum TAT. Well versed in preparing presentations and reports including commercial proposals, e-mailers and other marketing material as required for both, customers as well as internal stakeholders and management. Over viewing the accounts allocated in terms of usage of the Co services, the billing reconciliation, payment and also other formalities in terms of on boarding the clients. Responsible for questionnaire, customer feedback form design and implementation. In Depth knowledge of Credit Evaluation process in terms of lending, and should be well versed in understanding the financials including ratio analysis of any company, and also should have good knowledge domain in terms of various other parameters such as GST, External Ratings, Litigations etc. Requirements Skills Required:- Excellent analytical abilities and conceptual thinking documentation skills Good Communication and writing skills both verbal and written, with the ability to influence business stakeholders on product and strategy decisions. Strong problem solving skills paired with the ability to develop creative and effective solutions. Ability to multitask across multiple clients and projects simultaneously in a diverse distributed delivery setup. Good domain knowledge of BFSI space, Forensics industry and also in depth knowledge of credit evaluation process and understanding financials, ratio analysis of any company. Competency in Microsoft applications including Word, Powerpoint and Excel. Team Player and High Sense of Ownership.