Account Manager

Location: Ahmedabad, Gujarat Experience: 2 - 5 Years Salary Range: ₹4,80,000 - ₹6,00,000 per annum (₹40,000 - ₹50,000 per month)

Role Summary

The Account Executive will be responsible for managing a portfolio of smaller client accounts and supporting senior account managers on larger projects. The primary focus is on building strong client relationships, ensuring client satisfaction, driving basic account growth, and facilitating the timely delivery of services or products.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for an assigned group of clients.
• Build and maintain strong, long-lasting client relationships through regular communication and excellent service.
• Ensure timely and successful delivery of our solutions according to client needs and objectives.

Account Growth and Sales Support

• Identify and explore upselling and cross-selling opportunities within existing accounts under the guidance of a senior manager.
• Handle the renewal process for smaller accounts.
• Collaborate with the sales team to facilitate lead-to-client conversion by providing necessary support and documentation.

Coordination and Reporting

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g., account health, renewal rates, sales results) using CRM software.
• Liaise between the client and internal teams (e.g., operations, technical, creative) to ensure all client needs are met effectively.

Administrative and Operational

• Prepare and present reports on account status, client feedback, and project milestones.
• Manage client contracts, agreements, and necessary documentation.
• Resolve client issues and complaints in a professional and timely manner.

Qualifications and Skills

• Education: Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience: 2-5 years of experience in sales, account management, or a client-facing role.
• Technical Skills: Proficiency in MS Office Suite (especially Excel and PowerPoint) and experience with a Customer Relationship Management (CRM) platform (e.g., Salesforce, HubSpot).
• Soft Skills:
• Exceptional communication, presentation, and interpersonal skills.
• Proven ability to manage multiple account projects at a time while paying strict attention to detail.
• Strong negotiation and persuasive skills.

Why Join Us?

• Hands-on experience managing end-to-end client relationships.
• Direct mentorship from experienced Account Managers.
• Opportunity for fast-track career growth into a Senior Account Manager role.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person