Account Manager - Customer Success

Role

• Own end-to-end customer success for US clients onboarding, working with delivery function to ensure stability, Contract renewal management, and satisfaction.
• Build strong executive relationships with client stakeholders (Director/CXO level).
• Drive account growth through proactive identification of new initiatives, custom development needs, and modernization opportunities.
• Partner with delivery teams to ensure project success, stakeholder management, escalation resolution and customer satisfaction.
• Create and execute account plans aligned to client roadmaps and revenue targets.
• Track customer health metrics, risks, and expansion opportunities.
• Collaborate with pre-sales and technology teams to shape solutions and proposals.
  

Skills

• 810 years in Customer Success / Account Management within IT services (mandatory).
• Technology background exposure to custom development in open-source stacks including Microsoft ecosystem (Azure, .NET)
• Proven experience managing US enterprise/mid-market clients.
• Solid understanding of SDLC, delivery models, and managed services.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to work cross-functionally with delivery, pre-sales, and leadership teams.
• Experience driving upsell/cross-sell and achieving revenue targets.