Account Management Executive

Job Title:

Location:

Department:

Reports To:

Role Overview:

Account Management Associate

Key Responsibilities

• Client Relationship Management:

  Maintain and enhance relationships with assigned healthcare clients, ensuring high levels of satisfaction and engagement.

• Account Health Monitoring:

  Track and analyze performance metrics across top accounts to ensure service quality, retention, and revenue growth.

• Revenue Growth:

  Identify opportunities for upselling and cross-selling to existing clients, contributing to the company’s Monthly Recurring Revenue (MRR).

• Collections & Renewals:

  Drive timely collections and manage renewals by collaborating closely with internal finance and operations teams.

• Process Optimization:

  Support in designing and improving account management processes to enhance customer success and operational efficiency.

• Issue Resolution:

  Serve as the first point of contact for clients to resolve queries or application-related issues in Tricog’s platforms.

• CRM Management:

  Maintain accurate and updated customer data in CRM tools, ensuring visibility into client activities and engagement history.

• Cross-Functional Collaboration:

  Partner with internal product, tech, and operations teams to deliver customer solutions and ensure seamless onboarding and service delivery.

Key Performance Indicators (KPIs)

• Customer retention and churn rate
• Account health and performance analytics
• Timely AR collections
• MRR growth from existing clients
• Customer satisfaction (CSAT/NPS)

Requirements

• Education:

  Graduate in any discipline (Master’s preferred)

• Experience:

  2+ years of B2B Account Management / Sales experience; experience in

  Healthcare or SaaS

  preferred

• Technical Skills:

• Proficiency in

  Google Suite

  and CRM tools
• Strong analytical and reporting skills
• Techno-commercial understanding of SaaS or HealthTech solutions

Soft Skills:

• Excellent communication and interpersonal skills
• Strong negotiation, planning, and organizational capabilities
• Problem-solving and time management abilities
• Adaptability in a fast-paced, tech-driven environment

About the Company

We are revolutionizing how healthcare providers deliver diagnostics and patient outcomes through cutting-edge SaaS-based solutions. Our mission is to empower healthcare networks, hospitals, and diagnostic centers with real-time, data-driven technology that ensures accuracy, efficiency, and accessibility.

Why Join Us

• Be part of a purpose-driven company transforming the healthcare ecosystem through innovation
• Collaborate with an agile, cross-functional team passionate about impact and excellence
• Grow your career in the fast-evolving world of

  HealthTech and SaaS