ACCOUNT DIRECTOR – CLIENT SERVICING & GROWTH

Job Description

Location: Mumbai Experience Required: 13+ years in event/experiential marketing with strong client servicing and business development exposure. Salary: ₹20 – 24 LPA Employment Type: Full-time Work Days: Monday to Friday Job Overview: We are hiring a senior leader with a strong background in client servicing to drive strategic account growth, new business acquisition, and overall client delivery in the experiential marketing domain. The role will lead key client relationships, drive topline growth, and steer end-to-end delivery across our corporate events and experiential campaigns. The ideal candidate will bring strong commercial judgment, people leadership, and a proven track record in managing multi-crore client portfolios within the events industry. This position demands a seasoned professional capable of leading teams, building CXO-level client relationships, and expanding both organic and new revenue streams. Key Responsibilities: Client Servicing & Strategic Account Management: Lead end-to-end account management across key retained clients. Build and maintain strong CXO-level relationships with client stakeholders. Conduct strategic review meetings to assess account health and identify expansion opportunities. Ensure delivery excellence, SOP compliance, and brand consistency across projects. Oversee all aspects of client servicing to ensure satisfaction, retention, and long-term growth. Business Development & New Client Acquisition: Identify and pursue new business opportunities within the experiential/event marketing space. Build tailored pitch strategies, lead proposal development, and collaborate with creative and operations teams. Own commercial structuring, pricing strategy, and contract negotiation. Build a sustainable growth pipeline aligned with quarterly and annual targets. Team Leadership & Process Oversight: Mentor and guide mid-level servicing teams and support their growth. Define SOPs, improve internal coordination, and strengthen delivery processes. Establish and track team KPIs aligned with account goals and business growth. Foster a culture of ownership, responsiveness, and accountability. Reporting & Commercial Governance: Oversee budgeting, profitability tracking, and internal margin controls. Provide monthly updates to leadership on client performance, revenue forecasts, and risk areas. Implement structured feedback loops with clients and teams to support retention. Qualifications & Skills: Education: Bachelor’s degree in Mass Media, Marketing, Communication, or related field. MBA or Executive PG preferred. Experience: 13+ years in client servicing, business development, or strategic account management in event or experiential agencies. Proven experience handling large accounts, managing teams, and driving new business. accounts. Strong background in leading large teams, including mid to senior-level talent. Technical Skills: Familiarity with CRM tools, pitch development, budgeting, and post-event reporting. Proficiency in MS PowerPoint, Excel, and client documentation. Soft Skills: Excellent verbal and written communication. Strong leadership, negotiation, and presentation skills. Strategic mindset with operational execution capability. Ability to multitask and manage time across multiple clients and projects. Application Process: Interested candidates can share their updated profiles with the subject line: [Director – Client Servicing & Growth – Mumbai] – [Your Name] Send your updated resume TO: Reliable@smgroup.work / Vbhuti@smgroup.work CC: Team.hiringdesk@gmail.com For queries, contact: +91 8850220484 / +91 8104054571 In your email, mention: Total experience in years Current CTC Expected CTC Notice period Location Job Type: Full-time Pay: ₹170,000.00 - ₹190,000.00 per month Schedule: Day shift Monday to Friday Application Question(s): Do you have 10+ Years of Corporate Event, Key Accounts, BD, NBD, Client Servicing Capabilities? Education: Bachelor's (Required) Experience: Key Accounts Management & Development: 10 years (Preferred) Business development: 10 years (Preferred) New Business Development: 10 years (Preferred) Client Servicing : 10 years (Preferred) Location: Santacruz, Mumbai, Maharashtra (Preferred) Work Location: In person