Accord Software & Systems Pvt Ltd is looking for Technical Support Executive to join our dynamic team and embark on a rewarding career journey. Providing technical assistance and support, via phone, email, chat or in person Troubleshooting technical issues and providing guidance and solutions to resolve them Collaborating with other technical support staff or departments to resolve complex technical issues Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates Documenting technical support procedures and best practices for the knowledge base Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement Strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail

Key skills/JD Strong knowledge of electronic circuit design, including AC DC circuits. Familiarity with embedded systems and their design principles. Understanding of PCB (Printed Circuit Board) layout and design. Ability to diagnose and solve technical problems related to electronic circuits and systems. Strong analytical and problem-solving abilities. Good oral, written, and diagrammatic communication skills