Job Description

Hi, Greetings! We have an urgent requirement for Program Coordinator for our client - An Education based firm. Designation : Academic Program Coordinator Location : Ghatkopar, Mumbai, India Industry: Social impact, Non-profit Education ROLE OVERVIEW We are seeking a detail-oriented and highly organized Academic Program Coordinator to support the execution and ongoing success of our academic programs. This role will require an individual who can effectively manage communications, support event planning, oversee program logistics, and ensure the continuous improvement of program content and delivery. The Academic Program Coordinator will work closely with faculty, learners, and other team members to ensure smooth coordination, engagement, and the achievement of program goals. Key Responsibilities: 1. Communication & Support Address participant emails and connect inquiries from learners and faculty to the appropriate team member for timely follow-up. Respond to learners' ongoing questions regarding timelines, processes, and deliverables, ensuring clear and consistent communication. Support Outreach and Admissions processes to promote the program to prospective learners. 2. Data Management & Reporting Create, compile, and export databases for each session, program, and cohort, maintaining accurate and up-to-date records. Process reports and maintain data spreadsheets related to academic program performance, participant engagement, and event outcomes. Collect data and support the analysis of learner feedback through surveys to inform program improvement initiatives. 3. Program Planning & Logistics Support the planning and execution of virtual and in-person learning sessions, webinars, workshops, and events. Ensure the work flow is populated for all programs to maintain smooth and efficient event operations. 4. Curriculum & Academic Support Ensure the proper facilitation of content as outlined in syllabi for academic programs, ensuring alignment with institutional objectives and learner outcomes. Review course content quality, highlighting innovative teaching methods and technologies to the academic team to enhance student engagement. Implement processes to connect alumni with the Resource Library, fostering ongoing learning and resource utilization. 5. Event & Alumni Engagement Support the planning and delivery of pre-conference workshops, providing training and support to participants on relevant academic topics and best practices. Assist in planning and executing alumni engagement events, creating opportunities for community building and professional development. 6. Residential Experience Support When required, travel to support Residential Experiences, ensuring collaboration and enhancing the academic experience for participants. 7. Brand Promotion & Community Building Promote brand image and awareness through social media, showcasing program highlights and events. Support outreach to local non-financial partners to build and maintain collaborative relationships. QUALIFICATIONS Bachelor's degree or equivalent experience in higher education, program management, or a related field. Proven experience in academic program coordination, event planning, or project management. Strong communication skills, both written and verbal, with the ability to manage multiple stakeholders. Proficiency with databases, spreadsheets, and various digital tools (e.g., Microsoft Office Suite, learning management systems). Ability to manage competing priorities and timelines in a fast-paced environment. Strong attention to detail and a commitment to high-quality work. Comfortable with occasional travel for Residential Experiences and on-site event support. Education: Bachelors degree Work Experience: 5 + years of experience with at least 3-4 years experience working in the social sector in academic planning and execution. Preference is given to candidates with experience in the career and college counseling field, education non-profits, and nonprofits with underserved/ marginalized communities, e-learning and online/asynchronous program development, instructional design, or an academic institution of higher education. Skills: The candidate should have Engagement with underserved, marginalized, and rural communities to identify needs and design/ develop relevant programs Program Facilitation skills Supporting monitoring and evaluation for program implementation. Prior experience in assessment/project/evaluation matrix Technical know-how and inclination to operate on learning management systems and other supportive technologies Research skills with a creative-thinking mindset, and the ability to stretch out of your comfort zone Ability to work independently in a fast-paced and global work-culture environment with minimum supervision Troubleshooting and problem-solving Good written and verbal communication MS Office skills Word, Excel, PowerPoint