Academic counsellor

Pay: ₹15,000.00 - ₹17,000.00 per month

Job Title: Academic counsellor

Location: Mankavu, Kozhikode
Employment Type: Full-time | Permanent | Fresher

Job Summary

We are seeking an enthusiastic and results-driven Academic counsellor to join our team. In this role, you will connect with prospective students, provide them with detailed information about our programs, address their queries, and guide them through the Academic process. Your goal is to help individuals make informed academic decisions while achieving Academic and performance targets.

Key Responsibilities

• Outbound Communication: Reach out to potential students via calls, emails, and other communication channels who have expressed interest in our programs.
• Program Guidance: Explain program offerings, admission criteria, tuition fees, financial aid options, and career outcomes.
• Relationship Building: Establish rapport with students by understanding their educational aspirations and providing personalized advice.
• Academic Support: Guide candidates through every step of the Academic process to ensure a seamless and positive experience.
• Target Achievement: Consistently meet or exceed monthly Academic goals and other key performance metrics.
• CRM Management: Maintain accurate and updated records of all interactions and student progress in the CRM system.
• Collaboration: Coordinate with admissions and academic teams to ensure smooth onboarding of new students.
• Objection Handling: Address student concerns and provide appropriate solutions to facilitate informed decisions.
• Industry Awareness: Stay informed about program updates, education trends, and competitor offerings to provide relevant information.

Qualifications

• Proven experience in telesales, customer service, or a related role (experience in education/Academic services preferred).
• Excellent verbal and written communication skills with strong interpersonal ability.
• Persuasive and confident communicator capable of converting leads into Academics.
• Self-motivated, target-driven, and able to work independently or in a team.
• Familiarity with CRM systems and Microsoft Office tools is an advantage.

Key Skills

• Active listening and empathy
• Time management and organization
• Problem-solving and conflict resolution
• Adaptability and resilience

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person